MCQ Bank
Which of the following bank is the pioneer in the microfinance banking in Bangladesh?
- A) Bank alfalah
- B) None of the given options
- C) Dhaka bank
- D) Grameen bank
Which of the following approach is best to tackle down the problem of defining the risk appetite?
- A) Bottom-up
- B) Top-down
- C) Down-top
- D) Down the line
Paying higher prices for inferior goods, this inequity referred as:
- A) BOP opportunity
- B) All of the given options
- C) BOP penalty
- D) BOP difficulty
Which of the following is not the salient characteristic of the base of pyramid?
- A) They cope with domestic constraints and difficult living conditions
- B) They are unfamiliar with many products, technologies and procedures
- C) They are smart shoppers and investors
- D) They do no manage low and fluctuating incomes
Rapid changes in technology are reducing the ______in financial services, expanding markets, and interesting large financial institutions in markets previously ignored.
- A) Variable cost
- B) Fixed Cost
- C) Transaction costs
- D) Interest rate
Extra services provided by the service business to its customers with out extra payment can be best cover by the following way:
- A) All of the given options
- B) Decreasing the profit
- C) Cutting the cost
- D) Charging more from the customer
The ARMI (Asian Risk Management Institute) Research Team identified five key challenges faced by Asian banks with respect to their risk management programs, which ONE of the following is not included in those challenges?
- A) People and skill
- B) Data and modeling
- C) Data Mining
- D) Change management
Experience of visiting a branch rather than conducting a specific interaction or process belongs to which of the following service experience factors?
- A) Hygiene factors
- B) Environmental factors
- C) Critical factor or “moments of truth”
- D) None of the given options
At which of the following stage banks focus on integrating Enterprise Risk Management (ERM) into business processes?
- A) Yellow belt
- B) Brown belt
- C) Green belt
- D) Black belt
Costumer advocacy can be achieved by
- A) Showing loyalty with customer
- B) Giving best services to customer
- C) Non of given options
- D) Understanding the discrete stages of the customer experience
Interactions which are highly emotive or important for the customer belongs to which of the following service experience factors?
- A) Environmental factors
- B) Hygiene factors
- C) None of the given options
- D) Critical factor or “moments of truth”
In the third stage of the standard practice (Green belt), banks at this stage are focused on developing KRIs and reporting, the key initiatives should include
- A) acquire vendor based risk models
- B) develop dashboard reporting
- C) apply industry benchmarks
- D) revise performance measure and incentives
Which of the following does NOT belong to the Quality (component of value proposition in service industry)?
- A) Consistency
- B) Clarity
- C) Accuracy
- D) Completeness
Why Banks in Europe and North America are relatively confident in their capabilities for credit risk, market risk, and asset-liability management?
- A) Since they have made significant improvements in risk management
- B) Since they face risk management challenges rapidly
- C) Since they have made significant improvements over the past decade
- D) Since they went through dramatic structural changes
Dealing with _____________ is a central challenge in making a service offering profitable.
- A) Consistency
- B) Inefficiency
- C) Reliability
- D) Variability