A machine that fills cereal boxes put more cereal than planned in cereal boxes by large fraction. This is because of which of the following variation?

• A) Random cause
• B) Special cause
• C) Common cause
• D) None of the above

What would be the required cycle time for a process that operates 9 hours daily with a desired output of 300 units per day?

• A) 0.03 minutes
• B) 1.8 minutes
• C) 291 minutes
• D) 2700 minutes

___________ is a philosophy of continually seeking ways to improve operations

• A) Robustness
• B) Kaizen
• C) Quality deployment
• D) Poke – yoke

Total Quality Management stresses on all of the following principles except:

• A) Employee involvement
• B) Customer satisfaction
• C) Quality as competitive advantage
• D) Continuous improvement in quality

What would be the output capacity if an assembly line operates for 7 hours per day with a cycle time of 2.0 minutes?

• A) 3.5 units per day
• B) 14 units per day
• C) 0.004 units per day
• D) 210 units per day

G.S.Radford demonstrated the connections between:

• A) High quality, decreased quality and higher cost
• B) High quality, increased quality and lower cost
• C) High quality, increased quality and higher cost
• D) High quality, decreased quality and lower cost

Which of the following is one of the prime determinants of choosing a plan?

• A) Technology
• B) Time
• C) Personnel
• D) Resources

In the “Check” stage, team analyzes the data collected during the ____ stage to find out how closely the results correspond to the specifications of ____ stage.

• A) Plan, Do
• B) Do, Plan
• C) Do, Check
• D) Plan, Check

The technical aspect of Six Sigma includes all of the following Except:

• A) Improving process performance
• B) Reduction in variations
• C) Top management commitment
• D) Use of statistical methods

Which of the following refers to changing the job role of one worker with another?

• A) Job rotation
• B) Job design
• C) Job enrichment
• D) Job enlargement

Which one of the following refers to the length of time needed to complete a job?

• A) Work measurement
• B) Work sampling methods
• C) Job design
• D) Methods analysis

Technology has impacted the work place by:

• A) Unifying the workforce to a common skill level
• B) Increasing the amount required to be spent on training
• C) Adding to the existing geographical barriers for recruiting
• D) Increasing the cost of telecommuting

Which one of the following is a disadvantage of a process layout?

• A) Minimizing material handling costs
• B) Use of individual incentive system
• C) Equipment utilization rate is high
• D) A variety of processing requirements

Generally most of the values in control charts fall within which range of standard deviation?

• A) +/- 1
• B) +/- 3
• C) +/- 4
• D) +/- 5

Six Sigma is primarily centered towards all of the following except:

• A) Cost cutting
• B) Time saving
• C) Quality improvement
• D) Continuous improvement

In six sigma process, ________ stage comes after the “Analyze” stage

• A) Monitor
• B) Improve
• C) Control
• D) Choose

All are six sigma teams except:

• A) Master "black belts"
• B) Master "green belts"
• C) "Green belts"
• D) "Black belts"

Generally an Operations Manager should NOT inspect the process for defects_________.

• A) Before the supply of finished goods
• B) Before a costly operation
• C) Before purchasing raw material
• D) Before manufacturing high volume products

Which one of the following is a type of layout where equipment, machinery and people are moved as required?

• A) Product layout
• B) Process layout
• C) Hybrid layout
• D) Fixed position layout

Which of the following contributes in customer’s perception of Expected Service?

• A) After service guarantee
• B) Service features
• C) Past experience
• D) Reliability of service