In dealing with a passive-aggressive colleague, by focusing on the content of the message delivered, and not the way it is delivered, you focus on the___________.

• A) Strength of another party.
• B) None.
• C) The underlying concern of the actual problem.
• D) Weaknesses of the other party.

When you set guidelines for everyone, remember _________.

• A) As an individual, you are enough.
• B) As an individual, you are a one-man army.
• C) As a team, you can build healthy norms.
• D) As a group, you can deal with arguments.

The five components of emotional intelligence as proposed by Daniel Goleman (1998) are _____________.

• A) Self-awareness, Self-regulation, Empathy, and social skills
• B) Self-awareness, Self-regulation, Motivation, Empathy, and social skills
• C) Self-aggrandizement, Self-regulation, Motivation, Empathy, and social skills
• D) Self-awareness, Self-assertiveness, Motivation, Empathy, and social skills

Toxicity handling experts, while saying no, often convey their ____________.

• A) Nothing and stay silent.
• B) hate.
• C) zestfulness about other things.
• D) dislike.

Our emotions evolved as a -------- system.

• A) Gesturing system
• B) All of the given options
• C) Beckoning system
• D) Signaling system

According to the research, what is the most challenging thing to communicate in email?

• A) Emotional & sensitive issues.
• B) Economic issues.
• C) Emotional issues.
• D) Sensitive issues.

During difficult and challenging interactions, you may begin to __________ ­­­ ­­­ in reframing negative thoughts.

• A) None of the given options.
• B) question your perceptions of the situation at hand
• C) question your weaknesses
• D) question your strengths

Which part of the brain detects and processes initial episodes of fear?

• A) Occipital lobe.
• B) Amygdala located in the medial temporal lobe.
• C) Exterior temporal lobe.
• D) Parietal lobe.

For many people, the sense that their self-image is being challenged creates -------.

• A) Positive vibes
• B) All of the given options.
• C) Intense emotions
• D) Positive emotions

Broadening the emotional vocabulary, considering emotional intensity, recognizing, and writing out the correct emotion are a few ways of developing ________of one’s emotions.

• A) Self-awareness
• B) Self-regulation
• C) Empathy
• D) Motivation

Christine’s study of 20,000 employees around the world, found that when it comes to garnering commitment and engagement from employees, leaders need to explain one thing that is______.

• A) OCB
• B) reward
• C) respect
• D) love

A person high in emotional intelligence may be ----------- rather than optimistic.

• A) realistic
• B) Creative
• C) Self-confident
• D) imaginative

In real life, it is observed that anxious negotiators made deals that were ------- financially attractive than those made by negotiators in the neutral group.

• A) More
• B) Equal
• C) Less
• D) A lot

Identify the correct statement(s) about toxic handlers:

• A) All the given options.
• B) Toxic handlers are critical to the emotional well-being of organizations.
• C) The role of toxic handlers is often under-recognized and under-appreciated in organizations.
• D) Toxic handlers must learn the art of emotional intelligence.

What is true about strong emotions?

• A) They are not bad
• B) They are considered to be a form of data
• C) They don’t need to be pushed down or controlled
• D) All of the given options

While dealing with difficult people, does the strategy “Rationality” push the adversaries into a reasoned standpoint when it follows __________?

• A) None.
• B) Reciprocity
• C) Redirection
• D) Reciprocity & Redirection

John D. Mayer and Professor Peter Salovey are credited with first defining the concept of Emotional Intelligence in the__________.

• A) early 1950.
• B) early 1990s.
• C) early 1960s.
• D) early 1970s.

Which was the method originated by Marshall Goldsmith, for improving the behavior?

• A) Concurrent
• B) Feedforward
• C) Simultaneous
• D) Feedback

Identify the correct statement with regard to negotiation:

• A) Perceiving how other people are feeling is a critical component of emotional intelligence and the negotiation process.
• B) Emotions can be managed by the other party sitting at the table.
• C) All given options.
• D) Negotiating is an interpersonal process.

Who can help people working in a toxic environment manage their symptoms of stress, identity, and burnout?

• A) Boss.
• B) Peers.
• C) Follower.
• D) Trained psychologist.