What is required after developing and implementing the QMS in the process of acquiring the certificate of ISO 9000?

• A) Selecting a third party registrar
• B) Submitting quality manual for approval
• C) Selecting the appropriate standards
• D) Final assessment by registrar

Which of the following is NOT included in the ISO registration process?

• A) Assessment by a team of two or three auditors of the quality system and its documentation
• B) Document review by the registrar of the quality system documents or quality manual
• C) Pre-assessment, which identifies potential noncompliance in the quality system or in the documentation
• D) Review the program descriptions and select the program(s) that will enable you to contribute more to your organization

Which one of the following options is included in design and development planning?

• A) Process equipment both hardware and software
• B) Inquiries, contract and order handling
• C) Review, verification and validation activities
• D) Verification of purchased products

Malcolm Baldrige National Quality Award is based on which of the following options?

• A) Total Quality Management
• B) International Standard Organization
• C) Total Quality Control
• D) Total organization Maintenance

Which of the following is measure of revenue gains against cost associated with quality effort?

• A) All of the given
• B) Return on Equity
• C) Return on Quality
• D) Return on Assets

Which of the following is TRUE for design and development outputs under ISO 9001:2000 - Quality Management Systems ?

• A) It is Insignificance and concealment of significant features of the processes
• B) It Identifies of and corrects against potential conformance
• C) It is used where excess in product will only be apparent in use
• D) It meets the input requirements for design and development

How many categories are involved in the criteria for business excellence?

• A) Six
• B) Nine
• C) Seven
• D) Eight

Which of the following is NOT the category in Baldrige Award?

• A) Supply chain
• B) Leadership
• C) Business results
• D) Process management

Which of the following is the statement describing what the organization wants to achieve?

• A) Corporate objectives
• B) Corporate philosophy
• C) Mission
• D) Vision

What sort of information the analysis of data does NOT provide when the suitability and effectiveness of the quality management system is to be revealed?

• A) Information relating to conformance to product requirements
• B) Information relating to customer satisfaction
• C) Information relating to suppliers
• D) Information relating to development in services

What should be the responsibility of department managers?

• A) To evaluate the effectiveness of the actions taken
• B) To implement the country’s legal requirements for efficient transportation of people
• C) To enforce federal, state laws along with city ordinances
• D) To apply new professional engineering approaches and techniques

Which of the following is a fundamental resource for the continual development of an organization’s knowledge base which can stimulate innovation?

• A) Work environment
• B) Product realization
• C) Information
• D) Infrastructure

Which of the following levels are detection-based levels?

• A) Inspection and Quality Assurance
• B) Quality Assurance and Total Quality Management
• C) Quality Control and Total Quality Management
• D) Inspection and Quality Control

Which of the following is the key benefit of “mutually beneficial supplier relationship” principle?

• A) Optimization of costs and resources
• B) Lower costs
• C) Motivated employees
• D) Performance advantage

All of the following options are included in consideration of internal auditing, EXCEPT:

• A) Performance results and expectations
• B) Timely preventive action
• C) Effective implementation of processes
• D) Opportunities for improvement

Which of the following is the objective of ISO-9000 family of Quality management system?

• A) Competitor satisfaction
• B) Customer satisfaction
• C) Owner satisfaction
• D) Employee satisfaction

Which of the following is TRUE for CE Marking standards of quality?

• A) It is Combinatorial Extension
• B) It is an English word for Common Era
• C) It is a French word for Conformite Europeenne
• D) It is Consumer Electronics

ISO stands for which one of the following options?

• A) Inter organization for standardization
• B) Internal organization for standard
• C) Indian organization for standard
• D) International organization for standard

Which of the following is NOT an example of tools for risk assessment?

• A) Reliability assessment
• B) Process failure mode and effects analysis
• C) Acceptance criteria
• D) Fault tree analysis

Training requirement, employee resistant and calibration of equipments are the _____

• A) Benefits of installing QMS
• B) Barriers for successful registration
• C) Reason for attaining ISO 9000 registration
• D) Objectives of successful registration