An orgnization uses kerberose with LDAP to implement the IAM service. What is the category of this service?

• A) Basic service
• B) Primary service
• C) Backend service
• D) Foundational service

PMS is a project managment system service which is used by product managers and top managment. How you would categorize it?

• A) Non-IT service
• B) Primary service
• C) Secondary service
• D) Support service

More the services are ____________ , ____________ the cost it will have.

• A) Simple, More
• B) Secure, More
• C) Complex, Less
• D) Complex , More

Generally, each IT service has corresponding __________________ used by ____________________.

• A) IDE, developers
• B) OS, administrators
• C) License, users
• D) Software application(s), customers

DHCP service is an example of service that is NOT used by __________________.

• A) Printers
• B) Networked computers
• C) Customers
• D) Laptops

Select the option that repersents the bifacial inter-related plans.

• A) Local Engineering Plan and Financial Plan
• B) Operational Plan and Service Architecture
• C) Operational Plan and Local Engineering Plan
• D) Service Architecture and Local Engineering Plan

DB services are generally not visible to _____________.

• A) System administrators
• B) Service users
• C) Software developers
• D) Software architects

All the components of server should be installed in single server. it ensures ______________.

• A) Service failure domain alignment
• B) Hardware failure domain alignment
• C) Emergency failure alignment
• D) Location failure domain alignment

A failed dependency causing degradation of the service falls in the category of__________________.

• A) External Dependencies
• B) Soft Dependencies
• C) Internal Dependencies
• D) Gracefull Dependencies

HRMS falls in the cateogy of ___________.

• A) Backend service
• B) Primary service
• C) Foundational service
• D) Basic service

During planning meeting , A team decides that they will not use the Fiber Channel based SAN. The decision is related to ___________.

• A) Local Engineering Plan
• B) Strategic Plan
• C) Operational Plan
• D) Service Architecture

How many plans are generally part of service design?

• A) 4
• B) 2
• C) 3
• D) 5

Which of the following is not a feature of the vendor defined design?

• A) Stress proven
• B) User Experience
• C) Best practice
• D) Standards compliance

A university uses a multicast video streaming service to enable teachers to deliver lectutres. What kind of service it would be?

• A) Backend service
• B) Basic service
• C) Primary service
• D) Foundational service

Which of the given is NOT an expectation of the kick-off meeting?

• A) Consent on objectives
• B) Primary service
• C) Open the resolved issues
• D) Open the unresolved issues

OLA and SLA both are part of ________________.

• A) Strategic Plan
• B) Service Architecture
• C) Operational Plan
• D) Local Engineering Plan

What protocols an Email service shall support? is part of ______________.

• A) High Level Plan
• B) Operational Plan
• C) Product Selection
• D) Local Engineering Plan

The service requirements can be classified into ________________ groups.

• A) 7
• B) 6
• C) 4
• D) 3

Which of the given is NOT an advantage of writing the service requirements?

• A) Accountability
• B) Transparency
• C) Cost reduction
• D) Buy in managment approval

A non-monitored and logged software ___________?

• A) Can increase the cost of a service
• B) Can not form a service
• C) Can form a service
• D) Can reduce the cost of service