Which of the following are basic approaches to motivation?

• A) Individual differences approach
• B) Managerial approach
• C) All of the given options
• D) Organization approach

Receivers in communication see and hear based on their needs, motivations, experience, background, and other personal characteristics. This phenomenon is called:

• A) Selective perception
• B) Filtering
• C) Communication apprehension
• D) Emotional block

In Maslow’s hierarchy of needs, what is the term used for the drive to become what one is capable of becoming?

• A) Hypo-glorification
• B) Self-esteem
• C) Perfection
• D) Self-actualization

Mr. Usman generally sets goals for all of his team members and inform them about the goals and how to achieve them. Most of the members think that goals are not reasonable but they never complain and try to follow the guidelines. The behavior of members is an example of:

• A) Control
• B) Commitment
• C) Lack of motivation
• D) Compliance

Which of the following stage is completed when members begin thinking of themselves as part of a group?

• A) Norming
• B) Performing
• C) Storming
• D) Forming

All of the following are the ways to expand employee power EXCEPT:

• A) Clearly defining employees’ roles and responsibilities
• B) Providing opportunities for creative problem solving coupled with the discretion to act
• C) Emphasizing different ways of exercising employees’ influence
• D) Restricting inducements for thinking and acting

Which of the following is called an informal communication network?

• A) Gossip monger
• B) Contextual system
• C) Grapevine
• D) Chain

Those “out of power” and seeking to be “in” groups try to increase their power through __________________.

• A) Information power.
• B) Expert power.
• C) Coalition power.
• D) Group decision making power.

Which of the following sources of power originates from the leader’s ability to punish or control?

• A) Reward power
• B) Coercive power
• C) Referent power
• D) Expert power

What are the five stages of group development?

• A) Initiation, evolution, maturation, degeneration, termination
• B) Forming, storming, norming, performing, adjourning
• C) Introduction, development, production, deterioration, adjournment
• D) Generation, implementation, construction, production, termination

Mr. Ali has been asked by his boss to assist him in a project. Ali disagrees with few of his boss’s opinions and wanted to convince him. What would be the most appropriate influence tactic to use?

• A) Personal appeal
• B) Consultation
• C) Rational persuasion
• D) Pressure

A leader motivates employees to achieve group goals. The leader focuses on which of the following concepts?

• A) Social power
• B) Authority
• C) Coercion
• D) Personal power

A manager should Not delegate tasks that are:

• A) Central to the manager's role
• B) Urgent but not important
• C) Complex and difficult
• D) Pleasant and unpleasant

Which of the following is Not a cue of power for a leader?

• A) Maximizing Body Size
• B) Breaking Eye Contact
• C) Using Submissive Language
• D) No Excessive Smiling

Performance is a function of which of the following elements?

• A) Ability, Meaningfulness and Opportunities
• B) Ability, Skills and Knowledge
• C) Ability, Motivation and Opportunities
• D) Education, Experience and Empathy

The most important factor leading to politics within organizations is the realization that most of the “facts” that are used to allocate the limited resources are open to individual interpretation.

• A) True.
• B) False
• C)
• D)

With increasing employee empowerment, the power base in the organizations generally:

• A) Diminishes
• B) Sometimes diminishes sometimes expands
• C) Expands
• D) Remains stable

Power stemming from access to and right to control the information flow is known as:

• A) Group decision making power.
• B) Expert power.
• C) Information power.
• D) Coalition power.

Which of the following is Not likely to be an adverse consequence of psychological empowerment?

• A) Employee dissatisfaction with increased job responsibility
• B) Opposition by middle managers who fear a loss of power
• C) Customer feelings of inequity about inconsistent treatment
• D) Higher costs for selection and training of competent employees

Which of the following activities is NOT required as part of the employee empowerment process?

• A) Assignment of responsibility
• B) Establishment of accountability
• C) None of the given
• D) Transfer of authority