_____________ are perhaps the least-documented patterns, but they are nonetheless in widespread use.

• A) Postural
• B) Structural
• C) Mnemonic
• D) Behavioral

Desktop applications fit into _____________ categories of posture.

• A) Four
• B) Five
• C) Three
• D) Two

What is the fourth step in defining the requirements with respect to persona-based design?

• A) Creating problem and vision statement.
• B) Identifying persona expectations.
• C) Brainstorming.
• D) Constructing the context scenario.

The _____________ phase sets the stage for the core of the design effort.

• A) Evaluation
• B) Modeling
• C) Implementation
• D) Requirement definition

____________ capture the non-verbal dialogue between artifact and user over time.

• A) Scenario
• B) Design model
• C) Dialogue
• D) Persona

Panes, frames and other containers on screen is a kind of _____________.

• A) Functional and data elements
• B) Input method
• C) View
• D) Form factor

What do you procrastinate on? is type of __________.

• A) Exceptions
• B) Priorities
• C) Avoidance
• D) Preference

Goal-oriented context scenarios are _____________ task-oriented than key path scenario.

• A) Less
• B) Alike
• C) Very less
• D) More

What do you enjoy most about your job (or lifestyle) is an example of _________.

• A) Attitude-oriented questions
• B) Exceptions
• C) Motivation
• D) Avoidance

Because the user's interaction with a _________ program dominates his session at the computer, the program shouldn't be afraid to take as much screen real estate as possible.

• A) Transient
• B) Sovereign
• C) Auxiliary
• D) Daemonic

____________ represent the user’s expectations of the tangible outcomes of using a specific product.

• A) Experience goals
• B) End goals
• C) Life goals
• D) Non-user goals

Among followings, which type of the information should be provided by stakeholders?

• A) Preliminary vision of the product
• B) Their role in installation, maintenance, and management of the product
• C) Their frustrations with current solutions
• D) Their decision process for purchasing a product of the type you’re designing

The user’s expectations of the tangible outcomes of using aspecific product are represented by:

• A) technical goals
• B) end goals
• C) life goals
• D) experience goals

An interface will have zero to two _________ personas.

• A) Secondary
• B) Customer
• C) Supplemental
• D) Primary

The ------------ is an approach in which users are observed as they go about their normal routine activities.

• A) Ethnographic
• B) Data-centric design
• C) Product/prototype and competitive audits
• D) Subject matter expert (SME)

User personas that are not primary or secondary are ____________ personas.

• A) Served
• B) Supplemental
• C) Customer
• D) Negative

Social science and usability texts are full of methods and techniques for conducting _______ research.

• A) Quantitative
• B) Conceptual
• C) Qualitative
• D) Specialized

What are the most common things you do with the product is a type of ___________.

• A) System-oriented question
• B) Workflow-oriented question
• C) Attitude-oriented question
• D) Goal-oriented question

_____________ represents the Early-phase of ethnographic interviews.

• A) Confirm patterns of use
• B) Clarify user roles and behaviors
• C) Clarifying questions
• D) Focused on domain knowledge

__________ personas address the needs of customers, not end users.

• A) Supplemental
• B) Negative
• C) Served
• D) Customer