Which leadership style involves a leader giving employees something they want in return for something the leader wants?

• A) Charismatic Leadership
• B) Transformational leadership
• C) Transactional Leadership
• D) None of the given

The conflict that occurs within an individual is known as:

• A) Inter-personal conflict
• B) Intra-personal conflict
• C) Inter-organizational conflict
• D) Inter-group conflict

Which of the following characteristics DOES NOT belong to behavioral theories?

• A) Production Orientation
• B) Ambition and Energy
• C) Employee Orientation
• D) Consideration

A function of communication that provides knowledge to the employees of an organization for performing their jobs effectively and achieving their goals is known as:

• A) Motivation
• B) Information
• C) Emotional expression
• D) Control

Recently, Ms. Kiran (Production Supervisor) concluded the annual confidential reports (ACRs) of all the subordinates and sent it to higher management for further proceedings. It is example of which of the following directions of communication?

• A) Diagonal Communication
• B) Upward Communication
• C) Downward Communication
• D) Horizontal Communication

The employee writes a complaint letter to his manager. Putting his thoughts onto paper is an example of:

• A) Messaging
• B) Cryptography
• C) Encoding
• D) Channeling

Which of the following is the official right of a person to manipulate or change others?

• A) Integrity
• B) Influence
• C) Trust
• D) Authority

Which of the following is the most important criterion in determining whether conflict is functional or dysfunctional?

• A) Performance
• B) Overall morale
• C) Turnover rates
• D) Absenteeism levels

Your physician has advised you to take a series of medications. You comply because of his _________power.

• A) Formal
• B) Referent
• C) Expert
• D) Legitimate

Which of the following techniques most restricts discussion or interpersonal communication during the decision-making process?

• A) Electronic meeting
• B) Groupthink
• C) Nominal group
• D) Brainstorm

A small team of employees working voluntarily within company’s time to address work-related problems is known as:

• A) Quality Circle
• B) Virtual Team
• C) Quality Team
• D) Project Team

Which of the following is a structured voting process used to prioritize responses to a nominal question:

• A) Brainstorming
• B) Nominal group technique
• C) Delphi technique
• D) Consensus

A leadership style in which the group gets least possible guidance with complete freedom is known as:

• A) Strategic
• B) Laissez-faire
• C) Democratic
• D) Autocratic

Which one of the following might not be a functional outcome of the conflict process?

• A) Avoids risk
• B) Relieves tensions
• C) Stimulates creativity
• D) Increases innovation

According to path-goal theory, leaders having which of the following leadership styles sets challenging goals for his subordinates and have strong confidence in their performance.

• A) Participative leadership
• B) Achievement-oriented leadership
• C) Supportive leadership
• D) Directive leadership

Which of the following is NOT a barrier to effective communication?

• A) Stereotyping
• B) Filtering
• C) Noise
• D) Selective Perception

There are ________ sources of power.

• A) Three
• B) Five
• C) Six
• D) Four

Trust and trustworthiness affect a leader’s access to:

• A) Dedication and achievement
• B) Knowledge and cooperation
• C) Power and influence
• D) Persuasion and control

You have been assigned the task of setting up a work team for a software development project. The team must operate very quickly to meet stringent deadlines and as the quality of the project depends highly on Team’s output, so it must also work very accurately. Which of the following communication network structures should you choose for this team?

• A) Chain
• B) Wheel
• C) Grapevine
• D) All-channel

Which kind of strategy to conflict is “Competing"?

• A) I win – You lose
• B) I win – You win
• C) I lose – You lose
• D) None of above