Which of the following is not a guideline for courteous writing?

• A) Include meaningful apologies
• B) Respond late
• C) Omit discourteous wording
• D) Exclude irritating expressions

Which one of the following is most appropriate sequence for effective writing?

• A) Planning > drafting > organizing > editing > proofreading
• B) Planning > organizing > drafting > proofreading > editing
• C) Planning > organizing > drafting > editing > proofreading
• D) Planning > drafting > editing > organizing > proofreading

To keep a sentence effective, the suggested average sentence length is:

• A) 17 to 20 words
• B) 30 to 40 words
• C) 20 to 30 words
• D) More than 40 words

All of the following steps are found in the planning stage of business writing, EXCEPT:

• A) Proofreading
• B) Consider your reader
• C) Determine your purpose
• D) Choose your idea

Which of the following cannot result from incomplete messages?

• A) Loss of sales
• B) Loss of goodwill
• C) Loss of valued customers
• D) Gaining good name

_________________ is often regarded as an undesirable thing, which prevents the best ideas from being adopted.

• A) Impulsion
• B) Compromise
• C) Perception
• D) Compulsion

Careful outlining of topics is helpful for all of the given reasons EXCEPT:

• A) It saves writing time
• B) It enables to emphasize properly the various topics in the message
• C) It improves the clarity of message
• D) It keeps the suspense in message

“His black assistant speaks more clearly than he does”. Which kind of biasness this sentence shows?

• A) Disability biasness
• B) Racial biasness
• C) Age biasness
• D) Gender biasness

All of the following steps are found in the planning stage of business writing; Except

• A) Choose your idea
• B) Consider your reader
• C) Determine your purpose
• D) Proofreading

Which one of the following is not required to keep conciseness in writing?

• A) Eliminating wordy expressions
• B) Including only relevant material
• C) Adding extra and unrelated information
• D) Avoiding unnecessary repetition

Diagrams are excellent for conveying all of the following; Except

• A) Information about structure
• B) Information about size
• C) Information about audience
• D) Information about shape

Ali has to write a research paper. He has finalized the topic and collected the initial data. Now he is going to write the first paragraph. Which stage of effecting writing it depicts?

• A) Editing
• B) Organizing
• C) Planning
• D) Drafting

_______________ is the language of business correspondence written for a general readership.

• A) Formal English
• B) African English
• C) Informal English
• D) Common English

The direct method is adopted at organising stage of effective business writing for which of the following purposes?

• A) Conveying facts
• B) Communicating a negative message or bad-news
• C) Presenting an evidence
• D) Presenting a general statement

To find the right media for your presentation you need to first determine which one of the following?

• A) The presentation budget.
• B) The size of your audience.
• C) All of the given options
• D) Equipment and supply limitations

All of the following are the characteristics of concrete writing EXCEPT:

• A) Specific
• B) Definite
• C) Vivid
• D) Vague

In written communication, use of active verbs helps make sentences more:

• A) All of the given options
• B) Concise
• C) Empathetic
• D) Specific

In which stage of Group formation Members work to solve conflicts and recognize acceptable kinds of conduct?

• A) Storming
• B) Forming
• C) Norming
• D) Performing

All of the following are considered as some basic truths about human nature that help us humanize our business messages, EXCEPT:

• A) People expect courtesy
• B) People are defensive
• C) People are perfect
• D) People are self-centered

The purpose of your message will determine:

• A) All of the given options
• B) How much you need to know about the background of your letter.
• C) How much you need to know about your idea.
• D) How much you need to know about your reader.