MCQ Bank
Nice dressing, with good physical outlook and giving respect to the prospect to reduce anxiety refers to:
- A) Intent of visit
- B) Proprietary
- C) Competence
- D) Common interest sharing
All are types of closing the sales except:
- A) Single objection close
- B) Direct method
- C) Handling of objections
- D) Summary close
‘Delivery of product as per commitment’ is a challenge related to which of the following stage of buying process:
- A) Search
- B) Visit
- C) Obtain
- D) Purchase
“Handle objections and Advocating” relate to which stage of selling process
- A) None of the above
- B) Post interaction stage
- C) Pre-interaction stage
- D) Interaction stage
Readymade presentation which includes FAQs and which is not flexible is called ______________.
- A) Organized presentation
- B) Canned presentation
- C) None of the given
- D) Tailored presentation
Which is NOT amongst the 5 steps of interaction stage
- A) Relating or Introduction
- B) Presentation
- C) Handle objections and advocating
- D) Implementation
Proprietary, competence, common interests and intention of visit are all used to overcome:
- A) Ice breaking
- B) Friendship
- C) Relationship anxiety
- D) Need Discovery
Which amongst the mentioned is NOT a type of oral presentation?
- A) Organized presentation
- B) Tailored presentation
- C) Closed presentation
- D) Canned presentation
Which is the correct sequence of steps in buyer’s readiness stage?
- A) Comprehension, Awareness, Conviction, Order, Reorder
- B) Conviction, Awareness, Comprehension, Order, Reorder
- C) Awareness, Conviction, Comprehension, Order, Reorder
- D) Awareness, Comprehension, Conviction, Order, Reorder
Handling of objections and advocating is related to which stage of the sales process
- A) Pre-Interaction Stage
- B) None of the given options
- C) Interaction Stage
- D) Post Interaction Stage
“Need discovery” refers to which stage of selling process
- A) None of the above
- B) Post interaction stage
- C) Interaction stage
- D) Pre-interaction stage
A question that encourages the respondent to come up with a complete and meaningful answer in which the prospect may use his knowledge and feeling refers to:
- A) None of the provided options
- B) Permission question
- C) Closed ended question
- D) Open ended question
In which step of interaction stage of selling process, the sales person justifies the solution, tries to satisfy the customer
- A) Advocating
- B) Handle objections
- C) Presentation
- D) Need discovery
‘Presentation, handle objections, advocating, closing the sales call’, all are the stages of:
- A) Interaction stage
- B) Growth stage
- C) Post interaction stage
- D) Pre-interaction stage
Building customer relations, keeping follow up with customers and providing unmatched after sales services; are guidelines for which of the following stage of buying process:
- A) Purchase
- B) Visit
- C) Obtain
- D) Own
All are the examples of unreal objections faced by the sales person, expect:
- A) Will have to ask boss
- B) I don’t have time
- C) I am too busy right now
- D) Your product does not meet our requirements
Which are the three correct basic things very important for ‘buying’?
- A) Need, Buying authority, Ability to retain
- B) Need, Buying authority, Ability to pay
- C) Need, Selling authority, Ability to pay
- D) Need, Selling authority, Ability to retain
Which is NOT amongst the errors committed by sales persons while need recognition as well as in presentation stage of selling process:
- A) Improper listening
- B) Over exaggeration
- C) Arrogant attitude
- D) Advocating
Greetings and introduction, proprietary, competence, common interests and intentions all help reduce
- A) Relationship anxiety
- B) Cold conversing
- C) Ice breaking
- D) Sales volume
A presentation in which we list down the features and benefits of a product in a sequence; represents which type of oral presentation?
- A) None of the given
- B) Organized presentation
- C) Tailored presentation
- D) Canned presentation