For which of the following area(s) Bank regulators in Asia are establishing new standards?

• A) Financial examination
• B) All of the given options
• C) Reporting requirements
• D) Risk and capital management

A critical component of the change management program is to ensure that ____________________are aligned with ERM goals and desired behavior.

• A) Performance measurement and incentives
• B) Compensation of risk personnel
• C) Training and certification programs
• D) Board and management commitment

Which one of the following is NOT the purpose of establishment of CAD?

• A) To scrutinize the loan documentation
• B) To provide administrative assistance to marketing staff
• C) To control and monitor the collateral securities
• D) None of the given options

Customer expectations present which type of challenge(s) for major banks?

• A) How do banks differentiate their customer experiences when the customer already assumes competitive sameness?
• B) How do banks formalize and operationalize the advocacy- building, higher-order emotive attributes, such as dignity or empathy, as promised by their brands?
• C) All of the given options
• D) How can banks transform ordinary experiences so they are consistently received by customers as positive experiences?

In the stage of scoping and planning for the ERM of the bank the key initiatives should include the following except:

• A) conduct industry benchmarking exercise
• B) establish a training and certification program
• C) increase compensation of the risk personnel
• D) hire a risk expert

“Customers also vary in their opinions about what it means to be treated well in a service environment” this challenge belongs to which type of the variability?

• A) Arrival variability
• B) Capability variability
• C) Request variability
• D) Subjective preference variability

Which of the following stakeholders increasingly demand enhanced risk disclosure?

• A) Business partners
• B) Institutional investors
• C) Rating agencies
• D) All of the given options

With the banking on Lean, in the phase II, the customer value will be?

• A) following the initial transformation, keep the cells intact to continue finding ways to improve operations
• B) define the optimal customer experience and the sources of customer value
• C) segment the organization into small cells to ensure that change occurs systematically and in manageable increments
• D) b. Review the operating model as a whole to determine how to transform end to end processes and deliver customer value.

Which of the following elements make your product more attractive for customer then your competitor’s product?

• A) Lower prices
• B) Extended hours of service
• C) Closer proximity
• D) All of the given options

________________are what customers expect automatically in dealing with any bank, and in most cases, any business

• A) Importance and relevance
• B) Baselines expectations
• C) Emotional relevance and personal importance
• D) Interactive expectations

Which of the following element(s) are included in the strategy of leading consumer banks in India?

• A) Multichannel offering
• B) All of the given options
• C) Multiproduct offering
• D) Strong brand

Which of the following is/are the silent characteristic(s) of BOP?

• A) Low and fluctuating incomes
• B) Difficult living conditions
• C) Unfamiliar with technology
• D) All of the given options

Why most of the people in the BOP are being exploited by the middlemen?

• A) They lack access to market to sell their crops
• B) All of the given options
• C) They lack access to market to sell their labor
• D) They are bound to sell to the local employees only

Which of the following type of risks is/are being faced by the bank?

• A) Operational risk
• B) All of the given options
• C) Compliance risk
• D) Reputation risk

Which of the following is/are the principle(s) of framework for innovation in base of pyramid (BOP) market?

• A) Reconfigure the product supply chain
• B) Educate through marketing and communication
• C) All of the given options
• D) Create life-enhancing offerings

Deflection, organizational, ability and operational risk category belong to which type of risk class?

• A) Management Risks
• B) Financials Risks
• C) Delivery Risks
• D) Environmental Risks

The microcredit pioneer Muhammad Yunus received the Nobel Prize in ______

• A) 2008
• B) 2006
• C) 2010
• D) 2004

To serve customers efficiently, companies often work to reduce the___________ and achieve economies of scale through centralized production in large factories.

• A) Variable cost of products
• B) Fixed cost of products
• C) Unit cost of products
• D) All of the given options

"The company in India gives its salespeople bicycles to reach villages with populations of less than 5000” is the example of which of the following ?

• A) Broaden reach and save costs by leveraging local distribution channels
• B) Source from local producers
• C) Develop environmentally sustainable approaches
• D) Reconfigure the product supply chain

_____ percentage of base of pyramid (BOP) lives in rural areas.

• A) 68%
• B) 65%
• C) 70%
• D) 75%