For many people, the sense that their self-image is being challenged creates ________.

• A) Neutral behavior
• B) Neutral thoughts
• C) Intense emotions
• D) All the given options

Developing one’s ________ can make the difference between success and failure in life.

• A) Sympathy
• B) Self-awareness
• C) Empathy
• D) Emotional intelligence

An inquisitive nature feels with which type of empathy?

• A) nothing.
• B) Empathetic concern.
• C) Cognitive empathy.
• D) Emotional empathy.

If there will be no proper place for expressing emotions for the teams in the workplace, then it will cause which of the following behaviors?

• A) Resilient behavior.
• B) Thoughtful Behavior.
• C) Forgiving behavior.
• D) Passive-Aggressive Behavior.

Peter Drucker says that leadership is defined by:

• A) Results
• B) Attribute
• C) Speeches
• D) Personality

What is true about empathetic concern?

• A) It requires us to manage our personal distress without numbing ourselves to the pain of others.
• B) All given options.
• C) It is closely related to the emotional empathy.
• D) The empathetic concern is a double-edged feeling.

To avoid slipping into denial in face of harsh realities, one should adopt which of the following techniques?

• A) All the given options.
• B) Enable oneself to endure.
• C) To have a practical view of the reality of the situation.
• D) Train oneself in a better way to survive reality.

“Showing Resilience in tough circumstances” is linked with the topic of ___________.

• A) Arranging neutral steps.
• B) None of the above.
• C) Reframing financial concerns.
• D) Reframing negative thoughts.

The feedforward method originated from Marshall Goldsmith is a terrific way to gather ________.

• A) Specific ideas for improving grades
• B) Specific ideas for improving behavior
• C) Specific ideas for improving character
• D) Specific ideas for improving personality

The first step in developing _________is to notice where you've been hooked by your thoughts and feelings.

• A) None of the given options
• B) Emotional rigidity
• C) Emotional agility
• D) Sustaining status quo

According to Mckee the situation, "fighting fire with fire" is considered under which of the following category?

• A) Your colleague wants to collaborate.
• B) Your co-worker accuses you of overreacting.
• C) Your co-worker agrees with your opinion.
• D) Your co-worker likes your work.

Identify the technique used to deal with the unproductive behavior:

• A) All of the given options.
• B) If the other person does not listen to your side, don’t acknowledge that he/she possesses knowledge too.
• C) If one person is aggressive and disrespectful, command respect by making noise.
• D) If the other person is uncommunicative, ask open-ended questions.

Coaches can uncover potential weaknesses of their protégés by interviewing them; they can also shadow their protégés at meetings to notice nonverbal behavior. This is _________ method of developing self-awareness about emotions.

• A) empathy
• B) feed-forward
• C) motivation
• D) social skills

Managers need to find methodical ways to recognize the sources of biasness while making decisions. They are:

• A) Green Flag conditions
• B) Red Flag conditions
• C) Yellow Flag conditions
• D) None of the given options

Identify the research-based recommendations to communicate over emails:

• A) Understand what drives how emails are interpreted.
• B) Stating your emotions explicitly.
• C) All of the given options.
• D) Mimicking behaviors.

Being flexible with your thoughts and feelings so that you can respond optimally to everyday situations is called---------.

• A) Emotional agility.
• B) None of the given options.
• C) Sustaining status quo
• D) Emotional rigidity.

Which element is lacking in the email that is helpful in relaying emotions?

• A) The tone of voice & facial expressions
• B) None of the above
• C) Tone of voice
• D) Facial expressions

Powerful and high-impact feedback share which of the following element?

• A) An intention to reprimand the employee to reflect and learn from it.
• B) Using self-protective approach.
• C) The feedback should increase employee motivation and resources for change.
• D) Not involving the employee in the decision-making process.

Characteristics commonly associated with emotional intelligence and success may be more complicated than they seem, like too much self-awareness can reduce -----------.

• A) Self-esteem
• B) Rigidity
• C) Flexibility
• D) Selfishness

While dealing with difficult people, the first step to employ the 3Rs strategy for turning your foes into collaborators is ____________.

• A) None.
• B) Redirection.
• C) Reciprocity.
• D) Rationality.