MCQ Bank
A person evaluates whether to continue a friendship based on the time and effort they invest versus the emotional support received. This scenario reflects which concept of Social Exchange Theory?
- A) Expectancy
- B) Distributive Justice
- C) Cost-Benefit Analysis
- D) Reciprocity
A business implementing SERVQUAL identifies that its employees lack the skills to instill customer confidence. Which dimension needs improvement?
- A) Responsiveness
- B) Assurance
- C) Tangibles
- D) Reliability
What is a shared vision?
- A) A formal document outlining rules for employees
- B) A collective goal reflecting the aspirations of all members
- C) A short-term objective that changes frequently
- D) A goal imposed by leaders to guide employees
What does the Theory of Reasoned Action (TRA) primarily predict?
- A) Genetic predisposition to behaviors
- B) An individual's behavior based on their intention
- C) Automatic behaviors without conscious thought
- D) Emotional responses to stimuli
What challenge do market leaders face when dealing with disruptive innovations?
- A) They hesitate to divert resources from established products
- B) They completely stop incremental innovations
- C) They allocate too many resources to new technologies
- D) They abandon their dominant designs too quickly
If a company develops new production techniques to respond to technological advancements, which component of dynamic capabilities is it utilizing?
- A) Paths
- B) Position
- C) Processes
- D) Market Strategy
What is the primary difference between operand and operant resources in Service Dominant Logic?
- A) Operand resources generate outcomes, while operant resources undergo transformation
- B) Operand resources refer to goods, while operant resources refer to technology
- C) Operand resources are physical, while operant resources include skills and knowledge
- D) Operand resources are more valuable than operant resources
A coach is trying to boost an athlete’s self-efficacy. Which of the following strategies would be the most effective based on Self-Efficacy Theory?
- A) Ignoring their emotional and physical states while training
- B) Encouraging them by highlighting past successes and providing positive reinforcement
- C) Making them watch competitors to create a sense of pressure
- D) Giving them highly critical feedback to push them harder
A company introduces a new software system, but employees struggle to adapt due to poor training. According to Socio-Technical Theory , what aspect needs improvement?
- A) Financial investment
- B) Market competition
- C) The technical system
- D) The social system
Which of the following is an application of Cognitive Fit Theory?
- A) Developing more complex problem-solving tasks
- B) Designing user interfaces that match cognitive processes
- C) Training individuals to solve problems using a single method
- D) Increasing the number of tasks to improve mental flexibility
A hospital administrator uses SERVQUAL to improve patient experience. Which combination of actions would most effectively enhance service quality?
- A) Ensuring doctors communicate clearly, training staff to be more empathetic, and reducing wait times
- B) Offering patients entertainment options in waiting areas
- C) Hiring more security personnel for the hospital premises
- D) Increasing the number of hospital beds and updating medical equipment
Which component of emotional intelligence involves understanding and sharing the feelings of others?
- A) Motivation
- B) Social skills
- C) Empathy
- D) Self-awareness