"Learning" is the acquisition of what NOT of the following elements?

• A) Meetings
• B) Data
• C) Knowledge
• D) Information

Which of the following is not ONE of the 10 key characteristics of effective KRIs ?

• A) It is based on consistent methodologies and standard
• B) It incorporates risk drivers: exposure, probability, severity, and correlation e.g. VaR, economic Capital.
• C) It should be quantifiable. PKR/$, % or #
• D) It DONOT ties to objectives, risk owners, and standard risk categories

Which of the following is not the successful BOP (base of pyramid) business strategies that work:

• A) Enabling access to goods or services through franchising
• B) Applying the marketing strategy that is fit for all
• C) Localizing value creation through franchising
• D) Focusing on the BOP with unique products, unique services or unique technologies

Which of the following challenge are facing by the small businesses in Base of pyramid market?

• A) Regulatory requirements
• B) Environmental requirements
• C) Capital requirements
• D) All of the given options

In order to ensure effective monitoring and governance, the risk appetite will incorporate a balanced mix of:

• A) None of the given options
• B) Quantitative measures
• C) Qualitative measures
• D) Both quantitative and qualitative measures

Operating costs and default rates for consumer finance loans in emerging markets are generally low, making these loans extremely_________.

• A) Attractive
• B) Expensive
• C) Cheaper
• D) Profitable

Which of the following is NOT included in one of the strategic objectives of the company?

• A) Earning stability
• B) Short run profit earning
• C) Reputation
• D) Market share

The capital the individual have used historically or traditionally, but for which they do not have formal ownership rights is called:

• A) Documented capital
• B) Assets
• C) Undocumented capital
• D) Capital

Risk professionals from different banks interact and learn about each other’s risk management practices by which of the following strategy?

• A) Hiring risk experts
• B) Revise performance measurement and incentives
• C) Establishing training and certification program
• D) Conducting industry benchmarking exercises

Whereas product designers’ focus on the characteristics buyers will value, service designers do better to focus on:

• A) Low price offerings of the competitors
• B) None of the given options
• C) The experiences customers want to have
• D) The attributes of the service the business will compete on

This holistic approach is based upon the view that a Moment of Truth is any interaction that, if done correctly:

• A) Increases the trust of the customer for the bank
• B) None of the given options
• C) Increases the expectations of the customers
• D) Increases the profit of the bank

Key components of an ERM framework do not include:

• A) Portfolio management
• B) Line management
• C) Corporate governance
• D) Efficiency and Effectiveness

What is the most important factor that affects the choice of the customer while choosing a bank for home loan?

• A) Non of the given options
• B) Low mark up rate
• C) Suitable terms and conditions
• D) Account in the same bank

under the REGULATION R-17 Banks/DFIs are free to extend mortgage loans for housing, for a period not exceeding _________. Banks/DFIs should be mindful of adequate asset liability matching.

• A) 25 years
• B) Non of given options
• C) 20 years
• D) 15 years

20/20 customer experience has the ________ dominions.

• A) 5
• B) 2
• C) 6
• D) 4

By understanding customer emotions bank can create ______________?

• A) Negative relation
• B) Customer advocacy
• C) Non of given options
• D) Positive relation

In successful service businesses funding mechanism have the following forms:

• A) 5
• B) 2
• C) 3
• D) 4

Which of the following is NOT one of the benefits reported by early ERM adopters?

• A) high insurance cost
• B) early warning of risks
• C) loss reduction
• D) shareholder value improvement

Banks/DFIs are encouraged to develop __________ products for extending housing finance, thereby managing interest rate risk to avoid its adverse effects.

• A) Floating rate
• B) Fixed rate
• C) Non of given options
• D) Constant rate

The __________is created out of a complex mix of different components, with most of them outside of any one bank’s control.

• A) External threat
• B) Customer’s attitude
• C) Brand loyalty
• D) Bank’s attitude