In Economic Rationality Model formula MC=MR, MC stands for:

• A) Marginal class
• B) Middle class
• C) Mine craft
• D) Marginal cost

In which decision making technique, the right of decision making resides with the manager and he may consult or have the opinion of other concerned?

• A) Democrative
• B) Consultative
• C) Authoritative
• D) Reflective

Broad and reflective appraisal of one’s life as whole is called:

• A) Emotional intelligence
• B) Subjective well-being
• C) Life satisfaction
• D) Self-efficacy

Any communication that flow from manager to employee is called:

• A) Informal
• B) Formal
• C) Upward
• D) Downward

According to Chester Barnard, there are six factors which facilitate communication. Which of is following NOT a factor?

• A) Channels should be known to all
• B) Definite channels available to everyone
• C) Line should be direct and short
• D) Focus on specific behavior

Which of the following is NOT an example of upward communication?

• A) Grievance procedures
• B) Suggestion boxes
• C) Employee attitude surveys
• D) Providing employees with job descriptions

A psychodynamic approach to understanding creativity was proposed by:

• A) Carl Roger
• B) Alferd Adler
• C) Erik Erikson
• D) Sigmund Freud

Downward communication is used to:

• A) Give directives
• B) Communicate with supervisors
• C) Receive directives
• D) Communicate with collegues

Using awareness of one's own emotions and the emotions of others to manage relationships to a successful outcome is called as:

• A) Self-management
• B) Empathy
• C) Self motivation
• D) Social skills

Who among the following defined emotional intelligence as “the ability to sense, understand, and effectively apply the power and acumen of emotions as a source of human energy, information, connection and influence?"

• A) Salovy & Larsen
• B) Goleman & Jamed
• C) Cooper & Sawaf
• D) Mayer & Diener

Relying on somatic and emotional states in judging one’s capabilities is called:

• A) Psychological arousal
• B) Self confidence
• C) Social persuasion
• D) Emotional intelligence

General self efficacy is:

• A) Stable over time
• B) Specific to stituation
• C) Unstable over time
• D) Specific to task

According to Teresa Amabile, creativity consists of all three things EXCEPT:

• A) Thinking skills
• B) Emotions
• C) Expertise
• D) Motivation

In which of the following, thinking decisions are based purely on logic and rationality?

• A) Divergent thinking
• B) Conservative thinking
• C) Convergent thinking
• D) Creative thinking

Who has given a detailed analysis and solution to communication problem?

• A) Henry Fayol
• B) Chester Irving
• C) Daniel Goleman
• D) Chester Barnard

Who claimed that formal channels of communication in the organization cause the communication to be slow?

• A) Albert Bandura
• B) Chester Barnard
• C) Henry Fayol
• D) Daniel Goleman

The process of selecting only those decisions that produce optimal consequence is called:

• A) Deliberate rationality
• B) Subjective rationality
• C) Objective rationality
• D) Personal rationality

Which of the following affect includes moods and emotions that are unpleasant?

• A) Positive affect
• B) Neutral affect
• C) Negative affect
• D) Natural affect

The person investigating complaints from employees is known as:

• A) Resource person
• B) Ombudsman
• C) Manager
• D) Leader

The main function of communication is to _________________.

• A) Form channel
• B) Transfer goods
• C) Form linkage
• D) Transfer information