Following are the elements of Problem Solving Process, except;

• A) Alterations in decision taken
• B) Generate alternative solutions
• C) Problem definition
• D) Situation analysis

A stress can be produced when working environment is not aligned with _______________

• A) Person's value system
• B) All of the given options
• C) Person’s believes and attitudes
• D) Person’s thinking system

While defense mechanism against stress, __________ is the first step which involves attacking the stressor directly.

• A) Withdrawal
• B) Fixation
• C) Repression
• D) Aggression

All of the given options are associated with people-focused conflict, except;

• A) Overwhelmed perceptions and expectations
• B) Misinformation and misrepresentations
• C) Goals and responsibilities
• D) Feeling of resentment

Personal differences, informational deficiencies and role incompatibility are the important sources of _______________.

• A) Personal power
• B) Stress
• C) Position power
• D) Interpersonal conflict

____________________ is an ability of mind to think of new ideas at maximum level.

• A) Creative Thinking
• B) Root Cause Analysis
• C) Brainstorming
• D) Heuristic Analogy

The negotiation strategy that attempts to satisfy one’s own needs at the expense of the needs of the other individual is termed as;

• A) Accommodating response
• B) Forcing response
• C) Compromising response
• D) Avoiding response

Hamza is good at building relationships with influential people at work. Hamza has most probably which type of skills?

• A) Interpersonal skills
• B) Political skills
• C) Social skills
• D) None of the given options

___________ is a question-asking method used to explore the reasons underlying a particular problem.

• A) The Five Whys
• B) Heuristic Analogy
• C) Decomposing and Recombining
• D) Root Cause Analysis

____________ are specific, measureable, unambiguous and behavioral in nature.

• A) All of the given options
• B) Constructs
• C) Ideas
• D) Goals

When a commitment is highly important but low at urgency we go for the following action;

• A) Decide when to do it
• B) Delegate it
• C) Dump it
• D) Do it now

All of the given options are functions of communication, except;

• A) Information
• B) Satisfaction
• C) Emotional expression
• D) Control

The stressors encountered at work place are all except;

• A) Role conflict and ambiguity
• B) Separation or divorce
• C) Job conditions
• D) Workplace aggressions

______________ personalities experience a constant sense of urgency and seem to be in a constant struggle.

• A) Type C
• B) Type B
• C) Type D
• D) Type A

____________ prescribe desirable ends or goals for the individual

• A) Personal values
• B) Ethical values
• C) Terminal values
• D) Instrumental values

Personal system is composed of 4 components. Personal goals, competencies, values and _____________.

• A) Culture
• B) Beliefs
• C) Perceptions
• D) Norms

One of the prerequisite of self growth is __________.

• A) Know thyself
• B) Self awareness
• C) Self Knowledge
• D) All of the given options

For Machiavelli personality one should have good _____________.

• A) Conflict management skills
• B) Political skills
• C) Time management skills
• D) Emotional intelligence skills

____________________ help the people to manage the stresses that arise from interpersonal encounters

• A) Spiritual intelligence
• B) Emotional intelligence
• C) Intelligence quotient
• D) Social intelligence

____________ is an ability to understand others at workplace and to apply that knowledge to influence others.

• A) Communication skills
• B) Presenting skills
• C) Negotiation skills
• D) Political skill