Providing good introduction to the audience before formal presentation, in order to attract them, is to __________________________ for effective presentation.

• A) All of the given options
• B) Formulate specific strategy
• C) Develop style in communication
• D) Develop a clear structure

In order to influence others one can use 'Reason' as a strategy. All of the given options are adequate situations when reason is to be used, except;

• A) Adequate time for extensive discussion
• B) Commitment to goals not critical
• C) Parties share mutual respect
• D) Parties share ongoing relationship

Success formula required in the organization is which of the given options?

• A) 50% Professionalism, 30% Performance and Abilities and 20% Political skills
• B) 30% Professionalism, 45% Performance and Abilities and 25% Political skills
• C) 40% Professionalism, 40% Performance and Abilities and 20% Political skills
• D) 40% Professionalism, 30% Performance and Abilities and 30% Political skills

Learning how not to show or outburst your emotions is referred as _____________________.

• A) Time management
• B) Self management
• C) Emotional intelligence
• D) Stress Management

______________ is the transfer and understanding of meaning.

• A) Email
• B) Communication
• C) Emotional expression
• D) All of the given options

Following are important elements of interpersonal communication, except;

• A) Feedback
• B) Channel
• C) Message
• D) Hindrance

Coaching focuses on ____________ whereas, counseling focuses on ________________.

• A) Attitudes, Abilities
• B) Behaviors, Skills
• C) Behaviors, Abilities
• D) Abilities, Behaviors

Entrepreneurs and speculators usually do which type of creativity?

• A) Improvement
• B) Incubation
• C) Investment
• D) Imagination

Which of the following options is part of non-verbal communication?

• A) Images
• B) Videos
• C) All of the given options
• D) Sounds

A presenter prepares notes, practices the content that is to be delivered, practices using visual aids and considers eye contact and body movement important while presentation. The presenter most probably focuses on ___________________________.

• A) Formulating a specific strategy
• B) Supporting point with the evidence
• C) Developing a clear structure
• D) Developing style in communication

Flexibility, Relevance, Visibility and Centrality are the sources of which power?

• A) Personal power
• B) All of the given options
• C) Position power
• D) Social power

‘Expanding the pie’ is ____________________ approach of negotiation for resolving conflicts.

• A) None of the given options
• B) Distributive
• C) Integrative
• D) Dividing

A/an ______________ is defined as a situation where a change must be made to the current process to bring it back to an acceptable level.

• A) Opportunity
• B) All of the given options
• C) Threat
• D) Problem

Given below are the techniques to overcome barriers of effective interpersonal communication, except;

• A) Constrain Emotions
• B) Ignore Nonverbal Cues
• C) Listen Actively
• D) Use Feedback

____________________ is the type of creativity which refers to create new ideas, breakthroughs, and radical approaches to problem solving.

• A) Improvement
• B) Brainstorming
• C) Imagination
• D) Investment

The outcomes that are experienced by the individual as a result of successful performance are termed as;

• A) None of the given options
• B) Intrinsic outcomes
• C) Extrinsic outcomes
• D) Extraneous outcomes

_______________ approach is the most preferred approach across the cultures to manage the conflicts.

• A) Forcing
• B) Avoiding
• C) Compromising
• D) Accommodating

All of the given options are attributes of supportive communication; except,

• A) Distinct
• B) Specific
• C) Descriptive
• D) Conjunctive

_________________ refers to experience-based techniques for problem solving.

• A) Brainstorming
• B) Heuristic Analogy
• C) Root Cause Analysis
• D) None of the given options

Given below options are the source of Personal Power, except;

• A) Centrality
• B) Legitimacy
• C) Personal Attraction
• D) Expertise