Which one of the following activities involves for providing useful implementation and evaluation feedback?

• A) Gamma change
• B) Beta change
• C) Designing good measures
• D) Alpha change

To be effective, a group must be able to perform all of the following tasks EXCEPT:

• A) Examine alternatives
• B) Introducing change
• C) Make decisions
• D) Identity problems

Increased understanding, insight, and self-awareness about one’s own behavior are the objectives of which of the following?

• A) Team building
• B) Third-party intervention
• C) Process consultation
• D) T-group

“Heavy foreign competition” can be used for which of the following methods to generate sufficient dissatisfaction to produce change?

• A) Conveying credible positive expectation for the change
• B) Starting communication for change
• C) Creating pressure for change
• D) Revealing discrepancies between current and desired states

Which of the following is NOT a criterion defining effective interventions?

• A) The interventions are based on causal knowledge of intended outcomes
• B) The interventions fit the needs of an organization
• C) The interventions transfer change-management competence to organization members
• D) The interventions are derived from strong "causal" relationships

Which of the following can help third-party consultants achieve productive dialogue between the disputants?

• A) Coordinated attempts to confront the conflict
• B) Producing tension and sense of urgency
• C) Ignoring the dispute
• D) Avoiding the conflict

Which one of the following activities involves in “developing political support” for effective change management?

• A) Assessing change agent power
• B) Developing new competencies
• C) Building support system for change agent
• D) Activity planning

Which of the following is/are NOT the major potential problem(s) of questionnaires?

• A) Easy to use with large samples
• B) Over-interpretation of data
• C) Predetermined questions/missing issues
• D) Non-empathy

Which of the following represents the technique used to compare a sample group against some standard to determine whether the group is above or below that standard?

• A) Correlation coefficient
• B) Difference test
• C) Standard deviation
• D) Mean

In organization, people who take responsibility for change management are called

• A) Cross functional teams
• B) Change agents
• C) Strategic partners
• D) Democratic leaders

After a training program on the effective use of new technology to perform new tasks, which of the following factors should be used to measure employees’ attitude towards the use of new technology?

• A) Preferences
• B) Value consensus
• C) Normative consensus
• D) Knowledge

Which one of the following methods is described by the Kurt Lewin?

• A) Content Analysis
• B) Force-Field Analysis
• C) Performance
• D) Correlation Coefficients

Which of the following is the degree to which the organization’s environment and technology are changing?

• A) Unionization
• B) Stability of environment and technology
• C) Congruence
• D) Goal specificity

For effective OD intervention it is important to address the matter of division of labor. Which type of issue is this?

• A) Strategic issue
• B) Human process issue
• C) Human resource issue
• D) Structural issue

Which one of the following is NOT the part of interpersonal and group process?

• A) The ways in which the group solves problems and makes decisions
• B) Team building
• C) Group norms development
• D) The functional roles of group members

The assessment intended to discover intervention outcomes may be called __________.

• A) Evaluation feedback
• B) Reliability feedback
• C) Institutionalization feedback
• D) Diagnosis feedback

The cyclical model of interpersonal conflict begins with an event triggering:

• A) Conflictual behavior
• B) Latent issue
• C) Negative consequences
• D) Manifest problem

Which one of the following is NOT type of interpersonal relationships and group dynamics?

• A) Process consultation
• B) Team building
• C) Communication
• D) Third-party intervention

Results of a training workshop on self-accountability revealed that employees’ performance on individual as well group tasks improved. This perceptual change is called

• A) Gamma change
• B) Alpha change
• C) Positive change
• D) Beta change

Results of a training workshop on self-accountability revealed that employees’ performance on group tasks did not change. This perceptual change is called

• A) No change
• B) Alpha change
• C) Beta change
• D) Gamma change