Which of the following is not the key benefit of process approach principle?

• A) Lower costs
• B) Shorter cycle time
• C) Consistent results
• D) Improved customer loyalty

Excellent communication between ______________ is the key to total organizational excellence.

• A) Shareholders and competitors
• B) Owners and employees
• C) Customers and suppliers
• D) Competitors and customers

Which one of the following performance levels has good results and sustained improvement trends?

• A) Stable formal system approach
• B) Best-in-class performance
• C) Reactive approach
• D) Continual improvement emphasized

Which of the following is a requirement of ISO 9000:2000?

• A) An Environmental Policy to be in existence within the organization
• B) Procedures for registration of font-related identifiers
• C) Processes to measure and analyze customer satisfaction
• D) Irregular improvement of internal process and customer satisfaction

The review of methodologies used in design and development outputs should include all of the following, EXCEPT:

• A) Process and product improvement
• B) Failure investigation
• C) Training requirements
• D) Future design and process needs

All of the following are the examples of appraisal costs EXCEPT:

• A) Quality measurement criteria
• B) Quality improvement projects
• C) Inspection and testing
• D) Laboratory acceptance testing

Which one of the following levels of performance measurement framework describes about strategy and goal development?

• A) Level 2
• B) Level 1
• C) Level 3
• D) Level 4

Identify the barriers in successful registration.

• A) Market advantage, lack of information, employee resistance and quality benefits
• B) Procedure creation, training requirements, market advantage and lack of information
• C) Procedure creation, training requirements, lack of information and employee resistance
• D) Procedure creation, training requirements, market advantage and quality benefits

ISO 9000:2000 standard refers to which of the following options?

• A) Requirements for QMS
• B) Guidelines for performance improvements
• C) Fundamentals and vocabulary
• D) None of the given options

ISO 9004:2000 standard refers to which of the following options?

• A) Fundamentals and vocabulary
• B) None of the given options
• C) Guidelines for performance improvements
• D) Requirements for QMS

The Capability Maturity Model can help in all of the following EXCEPT:

• A) Setting process improvement goals and priorities
• B) Providing guidance for quality processes
• C) Documenting procedures as to how the various processes for design operate
• D) Providing a yardstick for assessing current practices

Which one of the following levels is people based?

• A) Quality Assurance
• B) Quality Control
• C) Inspection
• D) Total Quality Management

All of the following are the quality assurance activities, EXCEPT:

• A) Market research
• B) Product recall
• C) Purchasing
• D) Inspection and sales

All of the following options are included in design and development review, EXCEPT:

• A) Involve all functions concerned
• B) Evaluate the ability to fulfill requirements
• C) Identify problems and propose follow-up
• D) Process equipment both hardware and software

Which of the following takes into consideration the status and importance of the processes and areas to be audited?

• A) Audit commission
• B) Audit planning
• C) Audit management
• D) Audit processing

When overall performance equal to industry norms and customer improvement is required then which one of the following systems is used by the organization?

• A) Developing system
• B) Maturing System
• C) Dysfunctional System
• D) Awakening System

All of the following are the levels of Australian business excellence award, EXCEPT:

• A) The award level
• B) The business improvement level
• C) Planning for improvement
• D) The award gold level

What is required after performing self-analysis audit in the process of acquiring certificate of ISO 9000?

• A) Selecting a third party registrar
• B) Final assessment by registrar
• C) Selecting the appropriate standards
• D) Submitting quality manual for approval

ISO 9000 is a series of international standard and it deals with ________

• A) Quality System Standard
• B) Food Safety Standard
• C) Product Standard
• D) Service Standard

According to John Kotter, which one of the following begins with planning for setting a direction?

• A) Performance
• B) Teamwork
• C) Management
• D) Leadership