An organization, where developing and implementing plans, policies and decisions is done by top management and employees, will score LOW on:

• A) Task significance
• B) Autonomy and skill variety
• C) Task identity
• D) None of the above

“Bias in interviewer responses” is the disadvantage of:

• A) Observation
• B) Unobtrusive measures
• C) Questionnaire
• D) Interview

At individual level diagnosis, “individual effectiveness” is the component of:

• A) Fit
• B) Design component
• C) Input
• D) Output

Which of the following sets best describe the characteristics of an “enriched job”?

• A) High level of skill variety, immediate and detailed feedback
• B) Detailed feedback, low autonomy
• C) High level of skill variety, low level of task identity
• D) Low level of task significance, immediate feedback

After a training workshop on self-accountability, some employees raised their concerns directly with the management about the extent of applicability of this workshop and even labeled it “useless”. Management ensured its full commitment and highlighted the relevance and importance of this workshop. According to the lifecycle of resistance to change, which phase is this?

• A) Phase 2
• B) Phase 3
• C) Phase 1
• D) Phase 4

Evaluation aimed at guiding implementation may be called which of the following?

• A) Implementation feedback
• B) Reliability feedback
• C) Diagnosis feedback
• D) Evaluation feedback

“Empathic” is the advantage of:

• A) Observation
• B) Interview
• C) Unobtrusive measures
• D) Questionnaire

At individual level diagnosis, “Personal characteristic” is the component of:

• A) Design component
• B) Output
• C) Input
• D) Fit

“Non-empathy” is the disadvantage of:

• A) Observation
• B) Interview
• C) Unobtrusive measures
• D) Questionnaire

Which of the following organizes and examines the information to make clear the underlying causes of an organizational problem?

• A) Data analysis
• B) Data collection
• C) Planning change
• D) Implementing change

At individual level diagnosis, “organization design” is the component of:
Design

• A) Design
• B) Output
• C) Input
• D) Fit

Based on the nature of job, a telephone operator would generally have LESS:

• A) Task significance
• B) Feedback
• C) Autonomy and skill variety
• D) Task identity

Which one of the following is the component of input at individual level diagnosis?

• A) Task significant
• B) Group design
• C) Task identity
• D) Skill variety

At individual level diagnosis, “autonomy” is the component of:

• A) Output
• B) Design component
• C) Fit
• D) Input

Which of the following is/are indicator(s) of readiness for change?

• A) Sensitivity to pressures for change
• B) Availability of resources to support change
• C) All of the given options
• D) Dissatisfaction with the status quo

Which of the following is similar to establishing a "diagnostic relationship" between the consultant and the relevant organization members?

• A) Clarifying expectations between relevant organizational members and the consultant
• B) Meeting organizational members regularly
• C) Getting to know the client one-on-one
• D) Gathering data with organizational members

Employee involvement is a broad term that has been variously referred to as “empowerment” “participative management,” “work design,” “industrial democracy,” and “__________”.

• A) Quality of work life
• B) Parallel structure
• C) Quality circle
• D) Employee intervention

The third-party intervention must develop and apply skills of:

• A) Identifying the guilty party
• B) Analytical and Conflict management skills
• C) Problem-solving and feedback
• D) Stereotypes associated with culturally diverse people

When a single organization establishes each subunit as an independent profit center, which of the following types of networks it is?

• A) A vertical market network
• B) An internal market network
• C) An inter-market network
• D) An opportunity network

__________ seeks to reduce costs and bureaucracy by decreasing the size of the organization.

• A) Reengineering
• B) Centralization
• C) Downsizing
• D) Rightsizing