__________ refers to situations where one person’s performance is contingent upon how someone else performs.

• A) Dependence
• B) Confidence
• C) Interdependence
• D) Independence

The one area in which team-building can have negative effect is

• A) Individual conflicts
• B) Inter-group conflicts
• C) Interpersonal conflicts
• D) Intra-group conflicts

Quality circle was introduced in USA in the mid __________.

• A) 1985s
• B) 1970s
• C) 1960s
• D) 1955

__________ involves making a particular change a permanent part of the organization’s normal functioning.

• A) Diagnosis
• B) Evaluation
• C) Measurement
• D) Institutionalization

Which of the following may NOT be a strategy to deal with resistance to change?

• A) Empathy and communication
• B) Facilitation
• C) Diversification
• D) Employee involvement

All of the following are the conflict controlling strategies EXCEPT:

• A) Prevent the ignition of conflict
• B) Set limits on the form of the conflict
• C) Eliminate or to resolve the basic issues causing the conflict
• D) Help the parties to ignore the conflict

Before discussing how to analyze data, the issue of _______ needs to he emphasized.

• A) Relative measure
• B) Probability
• C) Measure of central tendency
• D) Sampling

Which one of the following activities involves in “motivating change” for effective change management?

• A) Describe the core ideology
• B) Assessing change agent power
• C) Activity planning
• D) Creating readiness for change

__________ are aimed at the process, content, or structure of the group.

• A) Individual intervention
• B) Process intervention
• C) Basic process intervention
• D) Group intervention

Ali describes himself as extroverted, responsive and sympathetic. His peers do NOT agree with his description of Ali. Which of the following quadrants of the Johari window will this description be placed?

• A) Blind area
• B) Unknown area
• C) Public area
• D) Closed area

Which of the following is important when the source of resistance is powerful, which of the following becomes necessary?

• A) Negotiation
• B) Empathy and communication
• C) Facilitation
• D) Employee involvement

Which of the following methods is related to qualitative tool for analyzing data?

• A) Difference Tests
• B) Means, Standard Deviations, and Frequency Distributions
• C) Scatter grams and Correlation Coefficients
• D) Content analysis

Which one of the following activities involves for providing useful implementation and evaluation feedback?

• A) Gamma change
• B) Beta change
• C) Designing good measures
• D) Alpha change

To be effective, a group must be able to perform all of the following tasks EXCEPT:

• A) Examine alternatives
• B) Introducing change
• C) Make decisions
• D) Identity problems

Increased understanding, insight, and self-awareness about one’s own behavior are the objectives of which of the following?

• A) Team building
• B) Third-party intervention
• C) Process consultation
• D) T-group

“Heavy foreign competition” can be used for which of the following methods to generate sufficient dissatisfaction to produce change?

• A) Conveying credible positive expectation for the change
• B) Starting communication for change
• C) Creating pressure for change
• D) Revealing discrepancies between current and desired states

Which of the following is NOT a criterion defining effective interventions?

• A) The interventions are based on causal knowledge of intended outcomes
• B) The interventions fit the needs of an organization
• C) The interventions transfer change-management competence to organization members
• D) The interventions are derived from strong "causal" relationships

Which of the following can help third-party consultants achieve productive dialogue between the disputants?

• A) Coordinated attempts to confront the conflict
• B) Producing tension and sense of urgency
• C) Ignoring the dispute
• D) Avoiding the conflict

Which one of the following activities involves in “developing political support” for effective change management?

• A) Assessing change agent power
• B) Developing new competencies
• C) Building support system for change agent
• D) Activity planning

Which of the following is/are NOT the major potential problem(s) of questionnaires?

• A) Easy to use with large samples
• B) Over-interpretation of data
• C) Predetermined questions/missing issues
• D) Non-empathy