When two parties are in conflict and try to find win- win solution that allows both parties goals to be completely achieved.
Which conflict handling style described above?

• A) Compromising
• B) Competing
• C) Collaborating
• D) Accommodating

Which of the following is NOT a trait of a leader?

• A) Inspiration
• B) Development
• C) Innovation
• D) Short-term view

In leader-follower dyad the individuals who belong to out-group have:

• A) None of the given
• B) High quality relation
• C) Moderate quality relation
• D) Low quality relation

All are true Except:

• A) Arabs try to persuade by appealing to emotions.
• B) North Americans treat deadlines as very important.
• C) Russians tend to ignore deadlines.
• D) Japanese take no period of silence in half an hour meeting.

Asad and Saad are working in a company. There occurs a conflict between the two due to different views on some decisions. Both are indulging in what type of conflict?

• A) Intergroup Conflict
• B) Interorganizational Conflict
• C) Interpersonal Conflict
• D) Person-role Conflict

The process through which we attempt to determine the causes of others’ behavior is referred as:

• A) Attitude
• B) Perception
• C) Attribution
• D) Affect

A stage in negotiation process when both parties have to explain and educate each other on the issues, why they are important, and how they reach on initial demands is __________________

• A) Bargaining and problem solving
• B) Clarification and justification
• C) Preparation and planning
• D) Closure and implementation

Legitimate power is a broader power as compare to other bases of power, it contains ___________ in it.

• A) Coercive and Reward Power
• B) Expert and Referent Power
• C) Reward and Referent Power
• D) Information and Coercive Power

All of the following are the possible outcomes of negotiation EXCEPT:

• A) Closure
• B) Lose-Lose
• C) Win-Win
• D) Win-Lose

Asifa telephones her mother to inform that she will come late from college because of late practical. In this communication process, telephone is the:

• A) Decoder
• B) Receiver
• C) Medium
• D) Message

Which of the following is true for human relations view of conflict?

• A) Conflict should be encouraged and managed
• B) We should accept conflict
• C) Conflict brings life and creativity
• D) Conflict is bad and should be avoided

Which of the following is not used as a source of communication with offsite employees?

• A) Bulletin Board
• B) Fax
• C) Telephone
• D) Email

The key to power is:

• A) Legitimacy
• B) Diplomacy
• C) Dependency
• D) Uncertainty

The tussle between manager finance and manager production due to not giving approval of some unnecessary expenditures is an example of which of the following conflict?

• A) Vertical conflict
• B) Line staff conflict
• C) Horizontal conflict
• D) Diagonal conflict

The managers of a multinational company are located in Taiwan, India, Brazil, and the United States. Which group decision-making technique seems most reasonable for this organization?

• A) An electronic meeting
• B) A brainstorming session
• C) A nominal group
• D) A postal service interaction

Anonymity, honesty and speed are some of the advantages associated with which of the following Group problem solving technique:

• A) Brainstorming
• B) Computer-assisted group
• C) Consensus
• D) Nominal group technique

What is generally the result of groupthink?

• A) More risky decisions
• B) Unpopular decisions
• C) Higher quality decisions
• D) Less critical analysis

A form of negotiation that seeks one or more verdicts, that can create a win/win solution is________________

• A) Distributive Bargaining
• B) Arbitration
• C) None of above
• D) Integrative Bargaining

When all communication is channeled through one person, which of the following communication network exists?

• A) Direct
• B) Chain
• C) Lateral
• D) Wheel

When your work group disagrees, the disagreements usually concern how the group’s work should be accomplished. The type of conflict experienced by your group is:

• A) Reactive conflict
• B) Process conflict
• C) Relationship conflict
• D) Task conflict