For effective OD intervention it is important to address the matter of effective coordination and interaction among people. Which type of issue is this?

• A) Strategic issue
• B) Human resource issue
• C) Human process issue
• D) Structural issue

Which of the following is NOT a reason for employees to resist change?

• A) Opinion that change is “useless”
• B) Uncertainty
• C) Personal failure concerns
• D) High productivity

__________is concerned with providing feed-back to practitioners and organization members about the progress and impact of interventions.

• A) Evaluation
• B) Diagnosis
• C) Feedback
• D) Institutionalization

Interpersonal conflict often occurs in iterative, cyclical stages known as __________.

• A) All of the given options
• B) Consequences
• C) Episode
• D) Issues

__________ should be specific, measurable and attainable.

• A) Objectives
• B) Strategies
• C) Mission
• D) Goals

Which of the following methods of collecting data is considered as the most "objective" of all the rest?

• A) Unobtrusive measures
• B) Questionnaires
• C) Observations
• D) Interviews

Which one of the following is NOT type of interpersonal relationships and group dynamics?

• A) Team building
• B) Process consultation
• C) Third-party intervention
• D) Communication

Which of the following is NOT true for the episodic model:

• A) Conflict may be concealed made to look more legitimate
• B) • The first strategy for conflict resolution is to identify the root cause of the problem
• C) Both B,C
• D) Conflict may be latent and settled down after sometime with positive consequences

Which of the following is/are NOT the major potential problem(s) of questionnaires?

• A) Easy to use with large samples
• B) Over-interpretation of data
• C) Non-empathy
• D) Predetermined questions/missing issues

The behavioral measure for ‘below budget’ is

• A) Actual versus budgeted variance
• B) Actual versus budgeted standard
• C) Actual versus engineered standard
• D) Actual versus below standard variance

Umar has to measure the organization-wide motivation level of employees towards working in cross-functional teams. Size of organization= 350 employees, confidence required= high. Which of the following data collection method would be most suitable in this case?

• A) Interviews
• B) Observations
• C) Questionnaires
• D) Unobtrusive measures

Which of the following may NOT be a strategy to deal with resistance to change?

• A) Empathy and communication
• B) Employee involvement
• C) Facilitation
• D) Diversification

One of the most frustrating aspects of managing change is:

• A) Creating pressure for change
• B) Communication
• C) Empathy and support
• D) Participation and involvement

Goals and objectives must be restated:

• A) Specific behavioral objectives
• B) Related to the organization
• C) As broadly as possible
• D) Department-specific

Downsizing looks for:

• A) New employees for new positions
• B) Time management
• C) Cost reduction by decreasing size of organization
• D) Closer co-ordination among departments and tasks

Which of the following is system wide approach?

• A) Management by objectives
• B) Total quality management
• C) Team management
• D) Employee commitment

When an organization focuses on improving the motivation level among its employees, it expects to achieve which of the following

• A) Improved coordination
• B) Employee intervention
• C) Improved productivity
• D) Employee involvement

Team building requires the work group to examine all of the following EXCEPT:

• A) Salaries and benefit packages
• B) Level of communication
• C) Goals and procedures
• D) Culture and norms

Which one of the following is NOT the part of team building cycle?

• A) Data gathering
• B) Evaluation
• C) Diagnosis
• D) Intervention

Employee involvement primarily affects productivity by:

• A) Improving employee capabilities
• B) Helping organizations attract and retain employees
• C) Improving employee satisfaction
• D) Providing a positive work environment