Conflict can NOT be constrained by:

• A) Informal gatherings
• B) SOPs for interaction
• C) Considering alternatives
• D) Formal communication

An organization development intervention is a sequence of ___________________ intended to help an organization improve its performance and effectiveness.

• A) All of the given options
• B) Events
• C) Activities
• D) Actions

Which of the following levels would be most affected by structural design?

• A) Group
• B) Individual
• C) Organization
• D) External environment

The cyclical model of interpersonal conflict begins with an event triggering:

• A) Manifest problem
• B) Latent issue
• C) Negative consequences
• D) Conflictual behavior

_______________ begins with a decision about who to obtain data from and how many respondents there should be.

• A) Sampling
• B) Data collection
• C) Data analysis
• D) All of the given options

Which of the following is NOT true about the change process?

• A) Short-term performance decline
• B) Immediate effective results
• C) “Flavor of the month” cynicism
• D) Change activities add to operating expenditures

Which of the following methods is NOT related to quantitative tool for analyzing data?

• A) Means, Standard Deviations, and Frequency Distributions
• B) Difference Tests
• C) Content analysis
• D) Scatter grams and Correlation Coefficients

Which one of the following activities involves in “motivating change” for effective change management?

• A) Overcoming resistance to change
• B) Activity planning
• C) Describe the core ideology
• D) Assessing change agent power

Results of a training workshop on self-accountability revealed that employees’ performance on group tasks did not change, however performance on individual tasks somewhat improved. This perceptual change is called

• A) Alpha change
• B) Beta change
• C) No change
• D) Gamma change

Which of the following is designed to provide members with experiential learning about group dynamics, leadership, and interpersonal relations?

• A) Process consultation
• B) Third-party intervention
• C) Team building
• D) T-group

“Heavy foreign competition” can be used for which of the following methods to generate sufficient dissatisfaction to produce change?

• A) Starting communication for change
• B) Conveying credible positive expectation for the change
• C) Creating pressure for change
• D) Revealing discrepancies between current and desired states

Ali is described by his peers as shy and relaxed. Which of the following intervention should be used to give Ali this feedback in a usable manner?

• A) Interpersonal issues must be defined
• B) Relationships among group members must be defined
• C) Both Ali and his peers should have useful motives
• D) Group membership must be defined

-------------- facilitates institutionalization by providing a wider organizational Base to support the new behaviors.

• A) Sensing and calibration
• B) Diffusion
• C) All of the given options
• D) Unionization

__________ specifies the empirical data needed how they will be collected and, most important, how they will be converted from data to information.

• A) Operational definition
• B) Validity
• C) Diagnosis
• D) Reliability

Which of the following interventions reduces costs and bureaucracy by decreasing the size of the organization through personnel layouts, organization redesign and outsourcing?

• A) Structural design
• B) Downsizing
• C) Large group
• D) Reengineering

A cross functional team needs to deal with effective decision-making. Which of the following intervention would NOT be used?

• A) Consensus on individual goals
• B) Interpersonal issues must be defined
• C) Group membership must be defined
• D) Relationships among group members must be defined

After a training workshop on self-accountability, employees began practicing what they had learnt. However they were discouraged by their peers and even told that such practices were “useless” for the organization. According to the lifecycle of resistance to change, which phase is this?

• A) Phase 3
• B) Phase 1
• C) Phase 2
• D) Phase 4

ADR stand for __________.

• A) Attractive dispute resolution
• B) Allocated dispute resolution
• C) Alternative dispute resolution
• D) Attentive dispute resolution

which of the following is an advantage of conflict among people in an organization?

• A) Winning arguments from each other
• B) Gaining competitive advantage
• C) Fostering creativity and motivation
• D) Strengthening the position of one's own department

Neither Ali nor his peers described Ali as witty. Which of the following quadrants of the Johari window will this description be placed?

• A) Blind area
• B) Public area
• C) Closed area
• D) Unknown area