Total quality management is the set of guiding principles for continuous improvement based on:

• A) Teamwork
• B) Customer satisfaction
• C) Empowerment of individual
• D) All of the given options

iDea would like to introduce innovation in its products, for which it requires the operation and design department members to pool resources that would best develop team members’ problem-solving skills. Which team management style has been used by iDea:

• A) Participative management
• B) Transactional approach
• C) Transformational approach
• D) Consultative approach

__________ is a packaged program that organizations can purchase and train members to use.

• A) Inter-group relations
• B) Confrontation meeting
• C) Blake and Mouton’s Grid
• D) Large-group intervention

__________ operate in conjunction with the formal organization.

• A) Parallel Structures
• B) Vertical structures
• C) Line structures
• D) Horizontal structures

The identifying group problem is aim of:

• A) Family group team building meeting
• B) Family group diagnostic meetings
• C) Family group third party intervention
• D) Family group third party implementation

Convene the group is the application of:

• A) Large-group intervention
• B) Inter-group relations
• C) Blake and Mouton’s Grid
• D) Confrontation meeting

iDea would like to introduce innovation in its products, for which it requires the operation and design department members to pool resources. Team building is applicable in this situation because :

• A) Operation members are difficult to convince about innovation
• B) Task requires interaction among members
• C) Conflict needs to be reduced between the two departments
• D) Management feels it is a formality

Team building is NOT appropriate when:

• A) • Team building does not have to be similar with the leader’s personal style and philosophy
• B) There are boradly defined problems
• C) To allow members to grow based on new skill and experience
• D) Building harmony and commitment on a controversial issue

People come together because they do related jobs in which of the following types of teams?

• A) Project groups
• B) Natural work team
• C) Special assignment teams
• D) Temporary task team

__________ consists of small group of employees who meet voluntarily to identify and solve productivity problem.

• A) Total Quality management
• B) Quality circle
• C) Organizational Development
• D) Network structure

__________is a temporary constellation of organizations brought together to pursue a single purpose. Once accomplished, the network disbands.

• A) Internal market network
• B) Opportunity network
• C) Vertical market network
• D) Inter market network

Inter-group Development is the application of:

• A) Blake and Mouton’s Grid
• B) Inter-group relations
• C) Large-group intervention
• D) Confrontation meeting

An employee who moves from a fucntional organization to high involvement organization,would need which of the following type of training?

• A) Interpersonal skills
• B) Functional training
• C) Technical training
• D) Specialized training

2. The usefulness of information gathered during diagnostic phase depends upon:

• A) Extent to which it is team specific
• B) Extent to which it is individual specific
• C) Extent to which it is organization specific
• D) Extent to which it is department specific

All of the following are true for parallel structures EXCEPT:

• A) Operate in combination with formal organization
• B) Norms and procedures are completely different from those of formal organizations
• C) Builds flexibility into bureaucratic organizations
• D) Parallel structures lie at the upper end of EI scale

“Promotes skill” is the advantage of:

• A) Functional organization
• B) Matrix organization
• C) Self-Contained-Unit Organization
• D) Process base formed organization

Flat and team-based organization structures will have which of the following reward systems?

• A) Performance-based
• B) Non-egalitarian
• C) profit-sharing
• D) Skill-based

The design and production department of ABN co. have to discuss and work on new product requirements, however, both department managers are not in complete supportive of each other. This is a disadvantage of

• A) Matrix form organization
• B) Self-contained unit organization
• C) Network-based organization
• D) Functional organization

In open system methods the different domains or parts of the environment are identified and prioritized in which of the following steps?

• A) Compare the present with the ideal future
• B) Create a realistic future scenario of environmental expectations and organization responses
• C) Map the current environment surrounding the organization
• D) Identify the core mission of the organization

Total quality management is the most recent and comprehensive approach to:

• A) Employee intervention
• B) Employee involvement
• C) Performance management
• D) Employee commitment