Introduction of new software in the organization due to sudden changes in technology is an example of:

• A) Programmed decision
• B) Rational decision
• C) Non-programmed decision
• D) Intuitive decision

Which of the following is conflict based on interpersonal relationships?

• A) Task conflict
• B) Emotional conflict
• C) Process conflict
• D) Relationship conflict

Conflict between two or more people is called:

• A) Intrapersonal conflict
• B) Inter-group conflict
• C) Interpersonal conflict
• D) Intra-group conflict

Which of the following is communication that follows the official chain of command or is required to do one’s job?

• A) Individual
• B) Formal
• C) Informal
• D) Group

The process of translating an idea into a form (written or spoken language) recognizable by the receiver is called:

• A) Noise
• B) Encoding
• C) Feedback
• D) Decoding

Which of the following encourages flexibility and decentralizes decision making?

• A) Organic structure
• B) Formalization
• C) Span of control
• D) Departmentalization

When the group energy is focused on the task at hand, the group has moved to which of the following stages?

• A) Performing
• B) Norming
• C) Maturation
• D) Production

Who has given the "five principles of the learning organization"?

• A) Peter Senge
• B) Stephen P.Robins
• C) Peter Drucker
• D) Daniel Tobin

Which of the following are the learning principles?

• A) Repetition
• B) All of the given options
• C) Participation
• D) Relevance

Which of the following are the strategies for team building?

• A) All of the given options
• B) Establish common goals
• C) Find occasions to celebrate
• D) Recognize effort

Which of the following conflict describes how work gets done?

• A) Task conflict
• B) Relationship conflict
• C) Process conflict
• D) Emotional conflict

Which of the following is considered as a quantitative factor in decision making?

• A) Stakeholder analysis
• B) HRM
• C) SWOT
• D) Break-even analysis

Which of the following stage of group development is characterized by the development of close relationships and cohesiveness?

• A) Norming
• B) Performing
• C) Bonding
• D) Initiating

Conflict within a group is called:

• A) Interpersonal conflict
• B) Intra-group conflict
• C) Intrapersonal conflict
• D) Inter-group conflict

A condition in which availability of each alternative with its potential payoffs and costs are associated with risks is called:

• A) Decision making and decision taking
• B) Decision making under certainty
• C) None of the given options
• D) Decision making under risk

Which of the following are the advantages of consensus?

• A) Develops a group’s problem solving skills
• B) All of the given options
• C) Build strongest buy in
• D) Make the quickest implementation

Which of the following factors affect teams?

• A) Context
• B) All of the given options
• C) Work design
• D) Process

Which of the following involves learning through day to day unplanned interactions between the new worker and his/her colleagues?

• A) On the job training
• B) Job instruction training
• C) Audiovisual based training
• D) Informal learning

Which of the following are communication tools?

• A) All of the given options
• B) Chat rooms
• C) Face to face
• D) E-mail

A method in which a trainer in a central location teaches groups of employees at remote locations via television is called:

• A) Tele-training
• B) None of the given options
• C) Training via internet
• D) Videoconferencing