Quality records should be analyzed to provide inputs for which of the following options?

• A) Process improvement
• B) Corrective action
• C) Preventive action
• D) All of the given options

When organization has less efficient workforce and customer get poor quality products then which one of the following systems is used by the organization?

• A) Developing system
• B) Dysfunctional System
• C) Maturing System
• D) Awakening System

All of the following are the objectives achieved simultaneously for the sustained growth to be recognized EXCEPT:

• A) Integration with the supplier base
• B) Effective leadership
• C) Effective human resources
• D) Customer satisfaction

Which of the following is an answer to the Fourth Absolute of Quality Management as summarized by Crosby; what measurement system is required?

• A) Price of nonconformance
• B) Prevention
• C) Zero defects
• D) Conformance to requirements

All of the following are the quality management principles, EXCEPT:

• A) Involvement of people
• B) Process approach
• C) Competitor analysis
• D) Customer focus

Which of the following refers to quality of products, people, processes and environments?

• A) Big Q
• B) Best Q
• C) Focus Q
• D) Little Q

All of the following are the reasons why Total Quality Management programs are not prolific for many companies, EXCEPT:

• A) TQM develops its own cumbersome bureaucracy
• B) TQM focuses on minimum standards
• C) TQM focuses on customers and stakeholders
• D) TQM has no place for love and passion

Production and Service Operations include which of the following options?

• A) Preservation of Product
• B) All of the given options
• C) Operations Control
• D) Identification and Traceability

The input for management review to examine the quality management system shall include information about all of the following EXCEPT:

• A) Status of preventive and corrective actions
• B) Follow-up actions from previous management reviews
• C) Changes that could affect the quality management system
• D) Improvement of product related to customer requirements

All of the following are the examples of internal failure costs EXCEPT:

• A) Material review
• B) Rework
• C) Cost to plan for quality
• D) Scrap

Food safety management system is discussed in which one of the following ISO standards?

• A) ISO-22000
• B) ISO-9000
• C) ISO-9003 (2004)
• D) ISO-10006

Which of the following is NOT the reason of identification and traceability for control of products?

• A) Status of products, including component parts
• B) Safe materials
• C) Contract requirements
• D) Intended use or application

Product recall and customer complaints belong to which of the following categories of quality costs?

• A) Appraisal cost
• B) Internal failure cost
• C) External failure cost
• D) Prevention cost

ISO 9004:2000 standard refers to which one of the following options?

• A) Instructions for QMS
• B) Fundamentals and vocabulary
• C) Requirements for QMS
• D) Guidelines for performance improvements

Which of the following costs is related to defects and product failures?

• A) Avoidable cost
• B) Product cost
• C) None of the given options
• D) Unavoidable cost

Which of the following is NOT an example of information sources for understanding the processes related to interested parties?

• A) Competitor analysis
• B) Contract requirements
• C) Development stages
• D) Market research

Which of the following is not the sub clause of "Management Responsibility" clause of ISO 9001 (2000)?

• A) Customer focus
• B) Management commitment
• C) None of the given options
• D) Quality Policy

All of the following are the major categories and items within each category of Canadian Awards for Business Excellence EXCEPT:

• A) Distributor focus
• B) Customer focus
• C) People focus
• D) Supplier focus

Preventive actions include all of the following steps, EXCEPT:

• A) Detect
• B) Analyze
• C) Correct
• D) Eliminate

All of the following are included in purchasing part of ISO 9001:2000, EXCEPT:

• A) Verification of purchased products
• B) Review of purchased products
• C) Purchasing information
• D) Purchasing process