Reactive and protective behaviors designed to avoid action, blame, or change are termed as:

• A) Impression management
• B) Defensive behaviors
• C) Protectionism
• D) Political behaviors

A stage in negotiation process where both parties undoubtedly need to make concession is_________

• A) Closure and implementation
• B) Preparation and planning
• C) Bargaining and problem solving
• D) Clarification and justification

In the modern work world, where higher-level trust has been largely destroyed because of broken promises, it is likely to be replaced with which of the following type of trust?

• A) Knowledge-based
• B) Dependence-based
• C) Identity-based
• D) Reliance-based

Which of the following leadership model integrates the expectancy theory of motivation with the Ohio State leadership research?

• A) Leader-participation
• B) Contingency
• C) Leader-member exchange
• D) Path-goal

The power based on someone’s high level of knowledge and/or specialized skills is known as:

• A) Expert power
• B) Referent power
• C) Coercive power
• D) Legitimate power

Why most organizations develop multiple suppliers rather than giving their business to only one?

• A) To maximize power
• B) To reduce dependency
• C) To increase knowledge and information
• D) To develop interdependence

Mrs. Hillary Clinton gained political capital by her marriage to the President Clinton is an example of which of the following power?

• A) Referent power
• B) Legitimate power
• C) Reward power
• D) Expert power

All of the following are the contexts in which communication takes place EXCEPT:

• A) Physiological
• B) Social
• C) Physical
• D) Cultural

Personal characteristics of subordinates and the environment pressure, the two situational factors, are described in which of the following contingency theories of leadership?

• A) Ohio state leadership studies
• B) Iowa leadership studies
• C) Path-goal theory
• D) Fiedler’s contingency model

Which of the following types of teams would most likely empower its team members to make work-related decisions?

• A) Technical
• B) Problem-solving
• C) Management
• D) Self-managed

Which of the following leadership is based on leaders’ shifting the values, beliefs and needs of their followers?

• A) Transactional leadership
• B) Charismatic leadership
• C) Transformational leadership
• D) Visionary leadership

Transactional leadership is addressed by all of the following leadership theories EXCEPT:

• A) Fiedler's leadership model
• B) The leader-participation model
• C) Transformational leadership theory
• D) Path-goal theory

Which of the following relates with traditional view of conflict?

• A) Conflict is bad and should be avoided
• B) Conflict is a natural occurrence
• C) Conflict brings life and creativity
• D) Conflict should be encouraged and managed

Which of the following is NOT a component of attitude?

• A) Cognitive
• B) Perceptive
• C) Affective
• D) Behavioral

Asad is informing employees about the new disciplinary actions approved by the higher management. This is an example of:

• A) Upward communication
• B) Horizontal communication
• C) Diagonal communication
• D) Downward communication

In a meeting, Mr. Asad only gave attention and showed interest in the discussions related to his department. This is an example of which of the following barrier to effective communication?

• A) Defensiveness
• B) Filtering
• C) Selective perception
• D) Stereotyping

A view which explains that all conflicts are harmful and must be avoided is:

• A) Interactionist view
• B) Human relations view
• C) None of given
• D) Traditional view

Which of the following source of power depends on fear?

• A) Expert power
• B) Reward power
• C) Referent power
• D) Coercive power

The person with which of the following power has the ability to impose punishment or aversive consequences on another person?

• A) Expert power
• B) Referent power
• C) Coercive power
• D) Reward power

Hafeez is 50 years old, extremely wealthy and works because he enjoys it. Which of the following do you think would motivate Hafeez the most?

• A) A high amount of remuneration
• B) A greater sense of inner peace
• C) More vacation time
• D) Greater discretion over his job