A leader gains influence due to expertise and knowledge. The leader focuses on which of the following concepts?

• A) Coercive power
• B) Legitimate power
• C) Referent power
• D) Expert power

Which of the following stage is completed when members begin thinking of themselves as part of a group?

• A) Storming
• B) Norming
• C) Forming
• D) Performing

Historian Lord Acton once said, “Power corrupts, and absolute power corrupts absolutely.”

• A) False.
• B) True.
• C)
• D)

Which of the following are basic approaches to motivation?

• A) All of the given options
• B) Individual differences approach
• C) Organization approach
• D) Managerial approach

Which of the following two sources of power can earn subordinates’ commitment for a leader?

• A) Legitimate and referent
• B) Expert and reward
• C) Reward and authority
• D) Referent and expert

_______________ treats motivation as a characteristic of the individual.

• A) Organization approach
• B) All of the given options
• C) Managerial approach
• D) Individual differences approach

With increasing employee empowerment, the power base in the organizations generally:

• A) Diminishes
• B) Remains stable
• C) Sometimes diminishes sometimes expands
• D) Expands

It is possible for an organization to be politics free, if all members of that organization hold the same goals and interests, however, that is not the organization most people work in.

• A) False
• B) True
• C)
• D)

Which of the following power is not included among person powers?

• A) Expert power
• B) Charismatic power
• C) Legitimate power
• D) Referent power

Cultures characterized by low trust, role ambiguity, unclear performance evaluation systems, zero-sum reward allocation practices, democratic decision making, high pressures for performance, and self-serving senior managers will create breeding grounds for politicking.

• A) True.
• B) False
• C)
• D)

Maslow’s hierarchy has five levels of needs. Which of the following is Not one of those levels?

• A) Social needs
• B) Safety needs
• C) Self-actualization needs
• D) Animal needs

What are the five stages of group development?

• A) Initiation, evolution, maturation, degeneration, termination
• B) Introduction, development, production, deterioration, adjournment
• C) Generation, implementation, construction, production, termination
• D) Forming, storming, norming, performing, adjourning

Which of the following sources of power originates from the leader’s ability to punish or control?

• A) Reward power
• B) Expert power
• C) Coercive power
• D) Referent power

The use of written rules and procedures to standardize operations is known as:

• A) Span of control
• B) Departmentalization
• C) Centralization
• D) Formalization

A team leader's job is to focus on two priorities: managing the team's external boundary and;

• A) Facilitating the team process.
• B) Process analysis of the team internally.
• C) Obtaining team resources from those external constituents.
• D) Identifying the team stakeholders.

What is presenting opinions and gaining agreement to support a decision called?

• A) Stepladder technique
• B) Consensus
• C) Brainstorming
• D) Nominal group technique

Conflict between groups is called:

• A) Intra-group conflict
• B) Inter-group conflict
• C) Intrapersonal conflict
• D) Interpersonal conflict

Which of the following provides information about the impact of messages on receivers?

• A) Decoding
• B) Feedback
• C) Encoding
• D) Noise

Which of the following are the decision making approaches?

• A) All of the given options
• B) Compromising
• C) Smoothing
• D) Withdrawing

Which of the following is the second component of total compensation?

• A) All of the given options
• B) Base compensation
• C) Pay incentives
• D) Indirect compensation