Sohail is considered one of the good salespersons because so he works hard at:

• A) Encouraging customers to shop by price
• B) Helping customers to shop conveniently
• C) Selling the most profitable items first
• D) Getting customers to make large purchases

Ali is valued by his employer because of the way he handles complaints. It is likely that Ali:

• A) Gets his coworkers involved with his complaints
• B) Backs up complaints with action plans
• C) Lets his boss solve his complaints
• D) Goes to his boss’s boss with his complaints

As a result of reengineering, work processes are:

• A) Made much more complex
• B) Restricted by computer programs
• C) Radically redesigned and simplified
• D) Turned over to outside companies

Which of the following actions is the least likely to enhance customer satisfaction?

• A) Welcoming all customers with smiles
• B) Getting customers to make large purchases
• C) Satisfying the needs of your customer first
• D) Avoiding defensiveness about customer complaints

When we discuss culture in organizational context _________ is among the major part of that organizational culture.

• A) Values
• B) Standards
• C) Norms
• D) Beliefs

Which of the following resume consists of the relevant information to target a specific job position and omit information that does not apply for that particular job?

• A) Functional
• B) Electronic
• C) Creative-style
• D) Targeted

Salesperson should try to create goodwill through:

• A) Proper communication
• B) Suggestive Selling
• C) Cooperation
• D) Merchandise Knowledge

Directing your ____________ in a positive direction will enhance your happiness.

• A) Present moment
• B) Present moment
• C) Thinking
• D) Mood

Which one of the following is NOT the reason of over spending of money?

• A) Having a long term debt
• B) Credit is accessible easily
• C) Shop Keeper is friendly
• D) Enjoy shopping

A major benefit of broad experience is that you achieve more

• A) Balance Your Life
• B) Career portability
• C) Career accomplishment
• D) Career success

One can only be happy if one has the desire and intention to be happy like:

• A) Devote some time to reading a few pages of an inspiring book
• B) Each day do something good for yourself.
• C) Endeavor to change the way you look at things.
• D) All of the given options

An illness which exists in the mind and therefore the cure and prevention lies with treating the mind called:

• A) Tension
• B) Anxiety
• C) Depression
• D) Misfortune

Which type of skills are more likely to be bypassed for promotion or termination of an individual in the organization?

• A) Analytic skills
• B) Interpersonal skills
• C) Intrapersonal skills
• D) Mechanical skills

Keep the spheres of life in harmony for achieving happiness through:

• A) Give high priority to the pursuit of happiness
• B) All of the following options
• C) Experience love and friendship, and value relations
• D) Develop a sense of self-esteem

“You tell yourself that if you try again, something terrible will happen.” Which term is used to depict above saying?

• A) Career portability
• B) Fear narrative
• C) Risk taking
• D) Career boomerang

Visionary people who can guide their mentees through their past experiences called:

• A) Planner
• B) Change agent
• C) Mentors
• D) Advisor

An invisible but difficult-to-penetrate barrier to promotion based on subtle attitudes and prejudices called:

• A) Preconception
• B) Inclination
• C) Predisposition
• D) Glass ceiling

Hamna frequently identifies opportunities and acts until she brings about change. Which type of personality she has?

• A) Inner directed
• B) Proactive
• C) Type A
• D) Type B

Cyber networking includes:

• A) Chat rooms and e-mail
• B) Newsgroups
• C) All of the given options
• D) Mailing lists, SMS

Happiness occurs when:

• A) A person has at least six spheres of life
• B) Six spheres of life are spinning rapidly
• C) Various components of life work together in harmony
• D) When brain supports