In which of the following approaches location decision is based on personal opinions and quantitative information?

• A) Market area plant strategy
• B) Currency fluctuations
• C) Factor rating
• D) Product plant strategy

Which one of the following layout type is also called line layout?

• A) Fixed Position layout
• B) Product layout
• C) Cellular layout
• D) Process layout

Which of the following is NOT a mark of a good layout in manufacturing?

• A) Open plant floors (high visibility)
• B) Straight line flow patter (or adaption)
• C) Bottleneck operations
• D) Work stations close together

Which of the following is a difference of service organizations as compared to manufacturing organizations?

• A) Service firms are more flexible then manufacturing organizations
• B) Manufacturing decisions are made by maximizing the profit potential
• C) Manufacturing organization are more specialized then service organizations
• D) Manufacturing firms have more variety then service organizations.

Which of the following is NOT a dimension of quality that makes a company competitive?

• A) Special features
• B) Reliability
• C) Performance
• D) Leadership

Which one of the following is the goal of work sampling?

• A) Specifying the content and methods to perform a job
• B) Individual human motions that are used in a job task
• C) Determining the length of time it will take to undertake a particular task
• D) Determining the amount of time a worker spends on various activities

Ali dialed Customer Service Representative of WARID who very friendly and sociably responded his queries. Which dimension of service quality is referred to in this example.

• A) Responsiveness
• B) Convenience
• C) Reliability
• D) Courtesy

Which of the following is an internal failure cost?

• A) Interest cost
• B) Rework cost
• C) Loss of future business cost
• D) Liability cost

A machine that fills cereal boxes put more cereal than planned in cereal boxes by large fraction. This is because of which of the following variation?

• A) None of the above
• B) Random cause
• C) Common cause
• D) Special cause

All of the following are dimensions of service quality Except:

• A) Intangibles
• B) Reliability
• C) Assurance
• D) Responsiveness

Which one of the following is the focus of predetermined motion time system?

• A) Determining the length of time it will take to undertake a particular task
• B) Individual human motions that are used in a job task
• C) Determining the amount of time a worker spends on various activities
• D) Providing standard times for micro motions such as reach, move and release

An operations manager of milling plant is facing a decline in the number of scrapped units at a milling machine. This change in process can be detected by which of the following?

• A) Six sigma
• B) Inspection process
• C) None of the above
• D) Statistical process control

Generally an Operations Manager should NOT inspect the process for defects_________.

• A) Before manufacturing high volume products
• B) Before purchasing raw material
• C) Before the supply of finished goods
• D) Before a costly operation

___________ is a mean of translating customer requirements into the appropriate technical requirements for each stage of service development

• A) Quality function development
• B) Robustness
• C) Poka-Yoke
• D) Quality function deployment

Which one of the following statements is NOT correct about cycle time?

• A) It represents daily operating time divided by desired production
• B) It determines the time often items take to roll off in assembly line
• C) It is the time required to complete a product from start to finish
• D) It is the maximum allowable time at each work station

Who introduced the use of statistical control charts to Japanese manufacturers?

• A) Philip Crosby
• B) Joseph Juran
• C) Edwards Deming
• D) Kaoru Ishikawa

Among the following which one is a JIT scheduling tactic?

• A) Produce in large batches
• B) Move goods through the plant in larger batches but produce them in small batches
• C) Level schedules
• D) Use the same purchase order form with each order that is placed

Partially completed units within a production system are known as:

• A) Economic order quantity
• B) Work-in-process
• C) Safety stock
• D) Units-in-order

Refer to the percentage of items in group 'C' of ABC classification system for inventory management.

• A) 30%
• B) 20%
• C) 10%
• D) 70%

Which of the following refers to the costs of carrying an item in inventory for a specific period of time?

• A) Shortage cost
• B) Ordering cost
• C) Stock out cost
• D) Holding cost