Which of the following is NOT considered a cost of nonconformance to quality?

• A) Cost associated with process control
• B) Cost associated with rework
• C) Cost associated with scrap
• D) Cost associated with downgrading

The costs associated with scrap and rework belongs to which of the major categories of quality costs?

• A) Appraisal
• B) Internal failure
• C) Prevention
• D) External failure

Identify the example of internal failure costs.

• A) Quality planning
• B) Re-inspection
• C) Cost to plan for quality
• D) Customer returns

All of the following are the considerations of the organizations to ensure that all processes operate as an efficient network, EXCEPT:

• A) Establishing data analysis that facilitates continual improvement across all processes
• B) Ensuring inputs, activities and outputs are clearly defined and controlled
• C) Ensuring that the sequence and interaction of processes are designed to achieve the desired results
• D) Monitoring inputs and outputs to confirm that group processes are unrelated

The output for management review to examine the quality management system shall include any decisions and actions related to all of the following EXCEPT:

• A) Improvement of product related to customer requirements
• B) Improvement of the effectiveness of the quality management system and its processes
• C) Customer feedback
• D) Resource needs

Which of the following standards are based on PDCA methodology?

• A) ISO 9000 and ISO 9004
• B) ISO 9001 and ISO 9004
• C) ISO 9001 and ISO 9002
• D) ISO 9000 and ISO 9001

Which one of the following options isolates the product status with respect to measurement and monitoring requirements?

• A) Identification and Traceability
• B) Preservation of Product
• C) None of the given options
• D) Operations Control

Keeping in view the Deming PDCA cycle and ISO clauses, Planning quadrant relates with which of the following clause?

• A) Clause 6 Resource Management
• B) Clause 7 Product Realization
• C) Clause 8 Measurement, analysis and improvement
• D) None of the given options

All of the following are included in purchasing information of ISO 9001:2000, EXCEPT:

• A) Quality management system requirements
• B) Requirements for approval of product, procedures
• C) Provide resources specific to the product
• D) Requirements for qualification of personnel

Which of the following is NOT the evaluation dimension for the Baldrige Criteria Framework?

• A) Deployment
• B) Approach
• C) Unemployment
• D) Results

Which of the following models propose that business organizations can be viewed as complex bidirectional networks of resources, strategies, and outcomes, all linked by a series of measurable causalities and interactions?

• A) Numerical models
• B) Subscription business models
• C) Value-creation models
• D) Conceptual models

Which of the following DOES NOT require the Quality Management System to include functions and levels that do not play a direct role in the management and execution of the product/service realization processes?

• A) ISO 9000
• B) ISO 10000
• C) ISO 22000
• D) ISO 14000

Supplier capability survey and quality training are the examples of which of the following types of quality costs?

• A) External failure cost
• B) Internal failure cost
• C) Prevention cost
• D) Appraisal cost

Which of the following documents is/are required for the ISO 9001:2000 standard?

• A) Statement of quality policy
• B) All of the given options
• C) Procedures required by ISO
• D) A quality manual

Which of the following should be reviewed by the organization to identify requirements for operations that realize products or deliver services in order to ensure compliance with specifications?

• A) Inability to comply with contractual requirements
• B) Problem conception
• C) Irrelevant statutory and regulatory requirements
• D) Training and competence of people

Which of the following options is included in quality management principles?

• A) Prevention cost
• B) Competitor satisfaction
• C) Owner satisfaction
• D) Leadership

Which one of the following performance levels gives guidance about a problem or prevention-based systematic approach?

• A) No formal approach
• B) Best-in-class performance
• C) Stable formal system approach
• D) Reactive approach

All of the following are the basic requirements of ISO 9000 EXCEPT:

• A) Customers and processes be displeased
• B) Check to see that the plan was carried out
• C) Consistent adherence to the documented quality system
• D) A documented quality system

Action and strategic planning come under which one of the following types of control mechanism?

• A) Before the game
• B) None of the given options
• C) After the game
• D) During the game

When organization is not working well and problems are still there then which one of the following systems is used by the organization?

• A) Maturing System
• B) Developing system
• C) Dysfunctional System
• D) Awakening System