One of the most frustrating aspects of managing change is:

• A) Creating pressure for change
• B) Communication
• C) Empathy and support
• D) Participation and involvement

Goals and objectives must be restated:

• A) Specific behavioral objectives
• B) Related to the organization
• C) As broadly as possible
• D) Department-specific

Downsizing looks for:

• A) New employees for new positions
• B) Time management
• C) Cost reduction by decreasing size of organization
• D) Closer co-ordination among departments and tasks

Which of the following is system wide approach?

• A) Management by objectives
• B) Total quality management
• C) Team management
• D) Employee commitment

When an organization focuses on improving the motivation level among its employees, it expects to achieve which of the following

• A) Improved coordination
• B) Employee intervention
• C) Improved productivity
• D) Employee involvement

Team building requires the work group to examine all of the following EXCEPT:

• A) Salaries and benefit packages
• B) Level of communication
• C) Goals and procedures
• D) Culture and norms

Which one of the following is NOT the part of team building cycle?

• A) Data gathering
• B) Evaluation
• C) Diagnosis
• D) Intervention

Employee involvement primarily affects productivity by:

• A) Improving employee capabilities
• B) Helping organizations attract and retain employees
• C) Improving employee satisfaction
• D) Providing a positive work environment

In which of the following approach, mangers try to overcome specific problems such as apathy and general lack of member’s interest?

• A) Team building
• B) Group formation
• C) Training sessions
• D) Human resource building

“Uncertain and changing environments” is the contingency of:

• A) Functional organization
• B) Process base formed organization
• C) Self-Contained-Unit Organization
• D) Matrix organization

The __________ is an intervention designed to mobilize the resources of the entire organization to identify problems, set priorities and action targets, and begins working on identified problems.

• A) Large-group intervention
• B) Confrontation meeting
• C) Blake and Mouton’s Grid
• D) Inter-group relations

Multiple organizations linked to a focal organization that coordinates the movement of resources from raw materials to end consumer represents which type of network in organizations?

• A) An inter-market network
• B) An internal market network
• C) A vertical market network
• D) An opportunity network

The improving the team’s functioning is aim of:

• A) Family group diagnostic meetings
• B) Family group third party intervention
• C) Family group team building meeting
• D) Family group third party implementation

Which of the following networks represents alliances among a variety of organizations in different markets?

• A) An internal market network
• B) An inter-market network
• C) An opportunity network
• D) A vertical market network

Which one of the following is NOT the part of team development training meeting?

• A) Norms of meeting
• B) Planning the Meeting
• C) Collecting Data
• D) Setting Objectives

“Fundamentally rethink the way work gets done” is the application of

• A) Reengineering
• B) Network organization
• C) Downsizing
• D) Matrix organization

Identify the name of committee that are created during the project start-up phase and comprises key representatives from management.

• A) External consultants committee
• B) Multiple-level committees
• C) Ad hoc committees
• D) Steering committee

Four elements of employee involvement are:

• A) None of the given options
• B) Independent
• C) Interdependent
• D) Not related

Which of the following levels does NOT fall under team-building activities?

• A) External Environmental level
• B) Group level
• C) Individual level
• D) Organizational level

Change programs for large group interventions are NOT known as:

• A) Grid-seminar
• B) Future searches
• C) None of the above
• D) Search conferences