Which of the following reflects the norms and belief that guide the behavior of organization’s member?

• A) Communities of practice
• B) Organizational culture
• C) Physical environment
• D) Organizational structure

Which one of the following is not a characteristic of blackboard system?

• A) Inflexible representation of information
• B) Organized participation
• C) Common language of interaction
• D) Diverse approaches to problem solving

A student of computer science attempts to learn, how to make a website through videos and tutorials available on internet. This indicates the conversion of knowledge from

• A) Explicit to tacit
• B) Tacit to tacit
• C) Tacit to explicit
• D) Explicit to explicit

Development of knowledge from data or information is known as?

• A) Knowledge discovery
• B) Knowledge capture
• C) Knowledge application
• D) Knowledge sharing

Which of the following refers to the generation of additional information that is not explicit in the original text?

• A) Comparison and search
• B) Abstracting and summarizing
• C) Visualization
• D) Extraction of information

Which of the following are the benefits of CRM?

• A) Simplifying sales processes
• B) Increased customer satisfaction
• C) Finding new customers
• D) All of the options

The entry point to all information and applications in a KM system is called a_________.

• A) Portal Service
• B) Search module
• C) Management Information System (MIS)
• D) KM desktop

Davenport and Prusak’s approach towards knowledge management is concerned with which of the following?

• A) Knowledge transfer
• B) Knowledge based economy
• C) Knowledge markets
• D) Knowledge architecture

Knowledge Discovery Systems support which of the following combination of KM sub-processes?

• A) None of the given options
• B) Combination, Socialization
• C) Internalization, Externalization
• D) Combination, Externalization

_______________ helps in enriching explicit knowledge which can be referred when required.

• A) Documentation
• B) Socialization
• C) All of the options
• D) Internalization

Apprenticeship in SECI model is an example of which of the following?

• A) Socialization
• B) Internalization
• C) Combination
• D) Externalization

Which of the following term involves knowledge of extracting, analyzing, and interpreting the concerned knowledge?

• A) Knowledge sharing
• B) Knowledge application
• C) None of the options
• D) Knowledge capturing

Which one of the following problem encountered while interviewing?

• A) Response bias
• B) Hostile attitude
• C) Inconsistency
• D) All of the given options

Among the four modes of knowledge conversion in SECI model, which one holds the key to knowledge capture?

• A) Combination
• B) Externalization
• C) Socialization
• D) Internalization

Organizational knowledge creation is a/an_______ process which upgrades itself.

• A) Occasional
• B) Continuous
• C) Event-driven
• D) Discontinuous

Contents of knowledge interact with each other to form:

• A) Knowledge spiral
• B) Knowledge management
• C) Knowledge circle
• D) Knowledge network

Which of the following is NOT a quality of knowledge worker?

• A) Adaptable
• B) Continuous learner
• C) Innovative
• D) Avoids uncertainties

Epistemological dimension involves which of the following knowledge type?

• A) Explicit and tacit knowledge
• B) Common knowledge
• C) Cognitive knowledge
• D) General knowledge

Nonaka not only emphasized task specific and the cognitive dimensions of tacit knowledge, but he also emphasized which of the following aspects of knowledge?

• A) Innovative aspects
• B) Practical aspects
• C) Dynamic aspects
• D) Emotional and spiritual aspects

Firewalls can protect against all except?

• A) Weak security policies
• B) Unauthorized access from the outside world
• C) E-mails that can cause problems
• D) Undesirable material