Which of the following is not included in cost of quality in life?

• A) Appraisal Attitude
• B) Corrective Attitude
• C) Failure Attitude
• D) Preventive Attitude

Which of the following should focus on the achievement of the organization’s quality objectives?

• A) Executive Support System
• B) Office Automation Systems
• C) Knowledge Management Systems
• D) Quality Management System

The philosophies of _______________ provide fundamental principles on which total quality is based.

• A) Deming
• B) Crosby
• C) All of the given options
• D) Juran

Which of the following is an answer to the Second Absolute of Quality Management as summarized by Crosby; what system is needed to cause quality?

• A) Conformance to requirements
• B) Price of nonconformance
• C) Zero defects
• D) Prevention

All of the following are included in avoidable costs, EXCEPT:

• A) Product cost
• B) Labor hours for rework
• C) Scrapped material
• D) Complaint processing

Guidelines for quality management in projects are discussed in which one of the following ISO standards?

• A) ISO-9000
• B) ISO-9003 (2004)
• C) ISO-22000
• D) ISO-10006 (2003)

Which of the following statements is TRUE for adapters of change?

• A) They fear a loss of control
• B) They are patient with the concerns of resisters
• C) They sometimes fear the unknown
• D) They are often unaware of how a proposed change will be perceived by potential resisters

All of the following options represent the leadership triad, EXCEPT:

• A) Strategic planning
• B) Customer focus
• C) Market focus
• D) Process management

Crosby notes that most companies’ spend_______ percent of their sales dollars on quality costs.

• A) 15 to 20
• B) 20 to 25
• C) 5 to 10
• D) 10 to 15

Which of the following levels of performance measurement framework describes about process management?

• A) Level 3
• B) Level 1
• C) Level 2
• D) Level 4

All of the following are the examples of external failure costs EXCEPT:

• A) Quality planning
• B) Processing customer complaints
• C) Customer returns
• D) Warranty claims

After successful analysis of data, company can get all the following information EXCEPT:

• A) Customer Satisfaction
• B) Technology Used in Production Department
• C) Conformance to Product Requirements
• D) Characteristics of Products & Processes

All of the following factors are affecting work environment, EXCEPT:

• A) Creative work methodologies
• B) Enhance customer satisfaction
• C) Safety rules and guidance
• D) Special facilities for people

Which one of the following levels of ISO 9001,9004 (2000) describes about “stable process approach”?

• A) Level 3
• B) Level 2
• C) Level 4
• D) Level 1

Statutory and regulatory requirements related to the product are determined in the sub clause of “customer related processes”.

• A) True
• B) False
• C)
• D)

The inputs for design and development of product under ISO 9001(2000) shall include all of the following EXCEPT:

• A) Functional and performance requirements
• B) Where applicable, information derived from previous similar designs
• C) Processes specified by the customer or other interested parties
• D) Applicable statutory and regulatory requirements

Which of the following is the level of Australian business excellence award?

• A) Process optimization
• B) The business improvement level
• C) The award silver level
• D) Planning for improvement

Which of the following is viewed as a Consistent Pair?

• A) ISO 9001 and ISO 9004
• B) ISO 1992 and ISO 1997
• C) ISO 9000 and ISO 9004
• D) ISO 1987 and ISO 1992

In planning product realization, the organization shall determine all of the following EXCEPT:

• A) The need to establish processes, documents, and provide resources specific to the product
• B) Required verification, validation, monitoring, inspection and test activities specific to the product and the criteria for product acceptance
• C) Records needed to provide evidence that the realization processes and resulting product meet requirements
• D) Encouraging suppliers to implement continual improvement programs and to participate in joint improvement initiatives

Awards according to different requirements are discussed in which one of the following ISO family of standards?

• A) ISO-8003 (2004)
• B) ISO-22000
• C) ISO-10006
• D) ISO-9000