Leaders having which of the following power can influence others because they are liked and respected?

• A) Referent
• B) Legitimate
• C) Reward
• D) Informational

The anxiety or tension a person experiences in oral, written, or in both types of communication is called:

• A) Breakdown
• B) Apprehension
• C) Block
• D) Obstruction

Variables that influence the language a person uses include all of the following Except:.

• A) Cultural background
• B) Age
• C) Education
• D) Incentives

Which of the following approaches treats motivation as a function of use of goals and rewards by managers?

• A) Managerial approach
• B) All of the given options
• C) Individual differences approach
• D) Organizational approach

Which of the following two sources of power can earn subordinates’ commitment for a leader?

• A) Legitimate and referent
• B) Expert and reward
• C) Referent and expert
• D) Reward and authority

Which of the following are two general groupings of power?

• A) Informational and personal
• B) Informal and personal
• C) Informal and legitimate
• D) Personal and formal

Which of the following power is not included among person powers?

• A) Charismatic power
• B) Expert power
• C) Legitimate power
• D) Referent power

A charismatic leader attracts followers through personal appeal. The leader focuses on which of the following concepts?

• A) Expert power
• B) Coercive power
• C) Referent power
• D) Legitimate power

Organizational politics flourish under which of the following conditions?

• A) All of the given options
• B) Scarce resources
• C) Role ambiguity
• D) Unclear performance evaluation systems

Power stemming from access to and right to control the information flow is known as:

• A) Information power.
• B) Expert power.
• C) Coalition power.
• D) Group decision making power.

After which stage of development does a group form a common set of expectations of members' behavior?

• A) Norming
• B) Performing
• C) Storming
• D) Forming

Which of the following activities is NOT required as part of the employee empowerment process?

• A) None of the given
• B) Establishment of accountability
• C) Transfer of authority
• D) Assignment of responsibility

The well-known theory of motivation is Abraham Maslow’s _____.

• A) Two-factor Theory
• B) Motivation-Hygiene Theory
• C) Theory X and theory Y
• D) Hierarchy of Needs

The decision procedure that empowers a subordinate the most is:

• A) Delegation
• B) Joint decision-making
• C) Proactive consultation
• D) Reactive consultation

The power of celebrities to influence others is the result of which source of individual power?

• A) Legitimate
• B) Informational
• C) Reward
• D) Referent

In the communication process, which one of the following steps occurs first?

• A) Understanding
• B) Encoding
• C) Transmitting
• D) Decoding

In Maslow’s hierarchy of needs, what is the term used for the drive to become what one is capable of becoming?

• A) Perfection
• B) Self-actualization
• C) Self-esteem
• D) Hypo-glorification

Which of the following power is based on leaders' expertise, specialized skills, or knowledge?

• A) Reward power
• B) Coercive power
• C) Expert power
• D) Referent power

Three ethical decision criteria for using power are:

• A) Utilitarianism, non-substitutability, and justice.
• B) Rights, utilitarianism, and upward appeal.
• C) Utilitarianism, rights, and justice.
• D) Justice, rights, and upward appeal.

Which type of communication takes place among members of work groups at the same level?

• A) Cross functional
• B) Vertical
• C) Lateral
• D) Tangential