As preventive measures improve quality, _______ costs decreases.

• A) Operating
• B) Failure
• C) Opportunity
• D) Appraisal

Which one of the following is the goal of method analysis?

• A) Determining the amount of time a worker spends on various activities
• B) Check individual human motions used to perform an operation
• C) Dividing and analyzing a job
• D) Determining the length of time it will take to undertake a particular task

If the costs of inspection are higher than costs of obtaining the sample ____________ sampling should be used?

• A) Random
• B) Double
• C) Single
• D) Multiple

Which one of the following is the correct order of layout types from low volume/high variety to high volume/low variety?

• A) Fixed position, process, cell, product
• B) Process, fixed position, cell, product
• C) Fixed position, process, product, cell
• D) Fixed position, cell, process, product

Which one the following is an assumption of center of gravity method?

• A) The quantity to be shipped should be extraordinarily high
• B) The quantity to be shipped is fixed
• C) The quantity carries no value
• D) The quantity to be shipped is variable

Which one of the following is an example of site related factors that affect location decision?

• A) Quality of life
• B) Location of new markets
• C) Location of raw materials
• D) Transportation

ABC Company practices Six Sigma approach in its manufacturing. The company might have implemented this approach in how many stages?

• A) Five
• B) Seven
• C) Ten
• D) Eleven

Ali dialed Customer Service Representative of WARID who very friendly and sociably responded his queries. Which dimension of service quality is referred to in this example.

• A) Convenience
• B) Responsiveness
• C) Reliability
• D) Courtesy

Which of the following is NOT a characteristic of product layouts?

• A) Standardized output
• B) Continuous production system
• C) Sequential arrangement of machines
• D) High material handling costs

In TQM, appearance, style, durability, reliability, craftsmanship and serviceability comes under which determinant of quality?

• A) Quality of conformance
• B) Quality of service after delivery
• C) Quality of design
• D) Quality of fitness for use

Which chart is used for controlling the proportion of defective products / service generated by the process?

• A) X- chart
• B) R-chart
• C) p-chart
• D) c-chart

Which of the following department is responsible for measuring costs of poor quality?

• A) Finance department
• B) Operations department
• C) Accounting department
• D) Quality control department

________ method of evaluation of quality allows the inspectors to make decisions about whether a product / service meets the specifications?

• A) Measuring variables
• B) Measuring dimensions
• C) None of the above
• D) Measuring attributes

In which stage of PDCA cycle, team documents the Revised Process?

• A) Do
• B) Act
• C) Check
• D) Plan

Who introduced the use of statistical control charts for monitoring production?

• A) W. Shewhart
• B) G.S. Radford
• C) K.Ishikawa
• D) F.W. Taylor

Quality control is concerned with:

• A) Quality development
• B) Quality deployment
• C) Quality of conformance of the process
• D) Quality of design of process

All of the following are dimensions of service quality Except:

• A) Responsiveness
• B) Intangibles
• C) Assurance
• D) Reliability

TQM is being criticized on the basis of factors which show:

• A) Strong implementation of TQM practices or weak management perspective
• B) Weak implementation of TQM practices or strong management perspective
• C) Weak implementation of TQM practices or weak management perspective
• D) Strong implementation of TQM practices or strong management perspective

__________ is central to the philosophy of continuous improvement:

• A) Employee involvement
• B) Organization’s operations
• C) Problem solving
• D) Management involvement

A double sampling plan specifies all of the following Except

• A) Size of the initial sample
• B) Lot size
• C) Size of second sample
• D) Double acceptance number