-------------- facilitates institutionalization by providing a wider organizational Base to support the new behaviors.

• A) Sensing and calibration
• B) Diffusion
• C) All of the given options
• D) Unionization

__________ specifies the empirical data needed how they will be collected and, most important, how they will be converted from data to information.

• A) Operational definition
• B) Validity
• C) Diagnosis
• D) Reliability

Which of the following interventions reduces costs and bureaucracy by decreasing the size of the organization through personnel layouts, organization redesign and outsourcing?

• A) Structural design
• B) Downsizing
• C) Large group
• D) Reengineering

A cross functional team needs to deal with effective decision-making. Which of the following intervention would NOT be used?

• A) Consensus on individual goals
• B) Interpersonal issues must be defined
• C) Group membership must be defined
• D) Relationships among group members must be defined

After a training workshop on self-accountability, employees began practicing what they had learnt. However they were discouraged by their peers and even told that such practices were “useless” for the organization. According to the lifecycle of resistance to change, which phase is this?

• A) Phase 3
• B) Phase 1
• C) Phase 2
• D) Phase 4

ADR stand for __________.

• A) Attractive dispute resolution
• B) Allocated dispute resolution
• C) Alternative dispute resolution
• D) Attentive dispute resolution

which of the following is an advantage of conflict among people in an organization?

• A) Winning arguments from each other
• B) Gaining competitive advantage
• C) Fostering creativity and motivation
• D) Strengthening the position of one's own department

Neither Ali nor his peers described Ali as witty. Which of the following quadrants of the Johari window will this description be placed?

• A) Blind area
• B) Public area
• C) Closed area
• D) Unknown area

In organization, people who take responsibility for change management are called

• A) Strategic partners
• B) Democratic leaders
• C) Cross functional teams
• D) Change agents

All of the following are examples of Human Resources Management interventions, EXCEPT:

• A) Inter-group relations
• B) Employee wellness
• C) Performance appraisal
• D) Reward systems

Ali describes himself as extroverted, responsive and sympathetic. His peers agree with his description of Ali. Which of the following quadrants of the Johari window will this description be placed?

• A) Unknown area
• B) Blind area
• C) Public area
• D) Closed area

Which one of the following identities related to organization characteristic?

• A) Commitment
• B) Goal specify
• C) Congruence
• D) Performance

Vision provides a valued direction for which of the following?

• A) Designing and assessing organization changes
• B) Designing organization changes
• C) Designing, implementing and assessing organization changes
• D) Designing and implementing organization changes

For effective OD intervention it is important to address the matter of communication & decision-making. Which type of issue is this?

• A) Strategic issue
• B) Human process issue
• C) Human resource issue
• D) Structural issue

__________traditionally are designed to provide members with experiential learning about group dynamics, leadership, and interpersonal relations.

• A) Third-party intervention
• B) T-group
• C) Team building
• D) Process consultation

All of the following are the conflict controlling strategies EXCEPT:

• A) Eliminate or to resolve the basic issues causing the conflict
• B) Prevent the ignition of conflict
• C) Help the parties to ignore the conflict
• D) Set limits on the form of the conflict

Which of the following is/are NOT interrelated issues of OD interventions?

• A) Strategic issues
• B) Human resource issue
• C) Human relations issue
• D) Technology issue

Which of the following is the degree to which the organization’s environment and technology are changing?

• A) Unionization
• B) Stability of environment and technology
• C) Goal specificity
• D) Congruence

Which one of the following activities involves in “creating a vision” for effective change management?

• A) Commitment planning
• B) Provide resources for change
• C) Assessing change agent power
• D) Describing the core ideology

Which one of the following methods is described by the Kurt Lewin?

• A) Performance
• B) Content Analysis
• C) Correlation Coefficients
• D) Force-Field Analysis