All of the following can be organizational benefits of knowledge EXCEPT:

• A) Productivity performance
• B) Faster innovation
• C) Outdated processes
• D) Improved customer service

Resistance to a knowledge management system through employee withdrawal from the job or scene is called as:

• A) Verification
• B) Validation
• C) Projection
• D) Avoidance

Which of the following is NOT the type of structured question?

• A) Dichotomous questions
• B) Multiple-choice questions
• C) Direct questions
• D) Ranking scale questions

In SECI model combination means:

• A) Explicit knowledge to explicit knowledge
• B) Tacit knowledge to tacit knowledge
• C) Tacit knowledge to explicit knowledge
• D) Explicit knowledge to tacit knowledge

The given statement best represents which of the following perspective of Balanced Scorecard? “How can we instil positive corporate attitudes?”

• A) Customer perspective
• B) Financial perspective
• C) Learning and growth perspective
• D) Internal business processes perspective

Which one of the following phase of SECI model best represents ‘learning by doing’?

• A) Internalization
• B) Combination
• C) Externalization
• D) Socialization

In case of E-Business, we integrate the KM life cycle from knowledge creation to knowledge distribution through ________ dealings.

• A) Business within Business
• B) Business to Business
• C) Business to Consumer
• D) All of the options

Which of the following enables individuals to rapidly locate the individual who has the knowledge that might help them solve a current problem?

• A) Computer networks
• B) Electronic bulletin boards
• C) Corporate directories
• D) Data warehousing

Mr Ali is a newly hired employee at a private organization. He inferred the exact nature of his job by reading the contract manual and job description. This scenario indicates which of the following dimension of nonaka’s SECI model.

• A) Combination
• B) Internalization
• C) Socialization
• D) Externalization

Mr. Naeem, the operational manager of FGH (pvt) ltd., after understanding the organizations procedure, written them in the form of manual and further suggestions were made to the top management for cost reduction and operational efficiency. This scenario indicates which of the following dimension of nonaka’s SECI model.

• A) Combination
• B) Socialization
• C) Externalization
• D) Internalization

Who is responsible for the formulation of justification criteria in terms of strategy or vision?

• A) Top management
• B) Knowledge worker
• C) Middle management
• D) Individuals

Which one of the following is not a business driven approach?

• A) Product driven business
• B) Experience driven business
• C) Expert driven business
• D) Efficiency driven business

Knowledge capture is the process of?

• A) Delivering knowledge
• B) Anticipating knowledge
• C) Extracting knowledge
• D) None of the options

In first step of knowledge capture which is an appropriate tool to elicit information from an expert?

• A) Conducting extensive interviews
• B) Drafting flowcharts
• C) Analyzing newspapers
• D) Developing decision trees

Extrovert people possess following qualities except:

• A) Self confidence
• B) Self centered
• C) Sharing
• D) Feel secure

In KMSLC the early phase starts with?

• A) Knowledge sharing
• B) Knowledge capturing
• C) Knowledge application
• D) Information sharing

Malfunctioning of field equipment or software’s bug reports come under which of the following category?

• A) Best practices databases
• B) Lessons learned systems
• C) None of the options
• D) Incident reports

Aslam is an operations manager at a manufacturing firm and is focused to achieve operational efficiency, to reduce wastage and to reduce production time with the existing methods. Aslam is adopting which approach of knowledge management?

• A) Experience drive business
• B) Efficiency driven business
• C) Expert driven business
• D) None of the given options

Knowledge in an organization can be created through which of the following?

• A) Experiences
• B) Team work
• C) All of the given options
• D) Sharing information

Knowledge creation & transformation model is given by?

• A) Maslow
• B) Herzberg
• C) Nonaka
• D) None of the given options