All of the following are techniques for overcoming cross-cultural communication barriers EXCEPT:

• A) Observe cultural differences in manners/customs
• B) Be alert to cultural differences in customs and behavior
• C) Use straightforward language and speak slowly and clearly
• D) De-emphasize nonverbal communication

To achieving high-level customer service all of the following are important EXCEPT:

• A) Display strong business ethics
• B) Ignore customers need
• C) Communicate a positive attitude
• D) Establish customer satisfaction goals

Unwritten set of expectations for group members is referred to as:

• A) Norms
• B) Synergy
• C) Performance standards
• D) Job descriptions

While dealing with difficult people using humor is an effective strategy, we can show them _________ in humorous way.

• A) How disturbed they really are
• B) That they are a welcome team member
• C) That they are creating synergy
• D) How their behavior is blocking others

Which of the following term will be used when an applicant provides its information in tabular format to grab employer attention?

• A) I-Form Cover Letter
• B) L-Form Cover Letter
• C) V-Form Cover Letter
• D) T-Form Cover Letter

All of the followings are number of benefits of a portfolio career EXCEPT:

• A) Income stream from a number of sources
• B) Utilization of variety of skills
• C) Consistency and job security
• D) Variety of work and opportunities

Good work habits can be developed by all of the following EXCEPT:

• A) Develop a mission statement
• B) Good Attendance and Punctuality
• C) Value Neatness and Orderliness
• D) Perfectionism

All of the followings are suggestions for building good relationships with coworkers EXCEPT:

• A) Be a team player
• B) Maintain honest relationships
• C) Set unrealistic goals
• D) Make them feel important

__________ is not benefit of portfolio career development.

• A) Lack of stability
• B) Dealing with change
• C) Developing your personal skills
• D) Risk taking

To develop a good relationship with your manager or team leader you should:

• A) Continue your education
• B) Take interest in manager's work
• C) Act like you enjoy your work
• D) Perform your job well

All of the following are the characteristics of good team player EXCEPT:

• A) Share information and opinions
• B) Use discretion in socializing
• C) Provide emotional support
• D) Share the glory and credit

Nawaz always prefers to complete his personal tasks in time and wants to achieve higher position among his colleagues. He belongs to which of the following category?

• A) Formality
• B) Informality
• C) Collectivism
• D) Individualism

Jamil is a group oriented individual and tends to place a high value on group harmony and solidarity. He belongs to which of the following category?

• A) Individualism
• B) Informality
• C) Collectivism
• D) Formality

Which of the following term will be used for those people who are more concerned with their personal interests than with the progress of the firm?

• A) Individualism
• B) Informality
• C) Collectivism
• D) Formality

A significant fact about culture is that it is _________.

• A) Based on liking or disliking of people
• B) Shaped mostly through genetics
• C) Learned and shared system of knowledge
• D) Acquired mostly through formal education

which of ths following is the sugestive way to find a job?

• A) Speaking to people
• B) All of the given options
• C) Computer-assisted career guidance
• D) Printed and web-based information

Which of the following is NOT suggested way of improving cross-cultural relations?

• A) Unintentional micro-inequities
• B) Participate in diversity Training
• C) Develop cultural sensitivity
• D) Focus on the individual

Which of the following is NOT recommended as a way of creating a strong presence?

• A) Make constructive suggestions
• B) Get involved in teams
• C) Get involved in high visibility projects
• D) Take hold on to your manager’s favorite tasks

Which of the following is listed as the number-one fastest growing occupation in 2000 - 2010?

• A) Computer engineer’s application
• B) Medical assistants
• C) Computer Systems analysts
• D) Computer support specialists

Which of the following term refers to the shifting of an individual from salaried employment to self-employment or another salaried employment?

• A) Freelancing
• B) Portfolio career
• C) Traditional career
• D) Career switching