ABC Freight Company is overflowed with customer complaints of poor quality services. To achieve quality in the services being provided, managers can make use of which of the following strategy?

• A) Statistical process control strategy
• B) Service differentiation strategy
• C) Conditional service guarantee strategy
• D) Cost leadership strategy

Which of the following statements is not true while comparing Quality Assurance with Strategic Approach?

• A) Strategic Approach is the superlative form of Quality Assurance
• B) Strategic Approach is proactive rather than reactive
• C) Quality Assurance places emphasis on finding and correcting defects before reaching market
• D) Strategic Approach is reactive while Quality Assurance is a proactive approach

A digital camera assured to work accurately up to the specified period of time is an example of which of the following?

• A) Aesthetics
• B) Durability
• C) Reliability
• D) Safety

Which one of the following is an example of regional factors that affect location decisions?

• A) Location of new markets
• B) Transportation
• C) Quality of life
• D) Development support

In which of the following layouts, work stations are arranged according to the general function they perform without regard to any particular product?

• A) Process
• B) Fixed-position
• C) Product
• D) Storage

The formula for determining the required cycle time is operation time per day divided by:

• A) Desired output (in units)
• B) Sum of task times
• C) Number of workstation
• D) Actual output per day (in units)

Which one of the following is the focus of predetermined motion time system?

• A) Providing standard times for micro motions such as reach, move and release
• B) Determining the amount of time a worker spends on various activities
• C) Individual human motions that are used in a job task
• D) Determining the length of time it will take to undertake a particular task

__________ costs are incurred in assessing the level of quality attained by the operating system.

• A) Failure
• B) Appraisal
• C) Operating
• D) Prevention

Which of the following location alternative is suitable to attract more customers for retail business?

• A) To do nothing
• B) To expand the existing facility
• C) To shift to a new location while shutting down the previous
• D) To add new locations while retaining the existing ones

External failure cost also includes:

• A) Process redesigning costs
• B) Rework costs
• C) Litigation costs
• D) Employee training costs

ISO 9000 actually consists of how many documents?

• A) Seven
• B) Six
• C) Five
• D) Four

"Plan, Do, Check and Act" concept was first introduced by:

• A) Joseph Juran
• B) Walter Shewhart
• C) Philip Crossby
• D) Edward Deming

XYZ organization is ISO 9000 certified. It now requires a plan to improve performance in resource use and pollutant output. For this, the organization requires certification of __________.

• A) None of the above
• B) ISO 14000
• C) ISO 9004
• D) ISO 9003

What are the chances of the batch containing defect exceeding LTPD will be accepted is known as?

• A) Acceptance risk
• B) Consumer risk
• C) None of the above mentioned
• D) Producer risk

Which of the following is a time ordered diagram that is used to determine whether observed variations are abnormal?

• A) Pareto charts
• B) Control charts
• C) Histograms
• D) Scatter diagram

Operations management of XYZ accepts and rejects the batches of items on the basis of predetermined standards. This technique is known as____________

• A) Acceptance sampling
• B) Rejection sampling
• C) None of the above
• D) Multiple sampling

Which one of the following mathematical expressions can be used to compute output capacity?

• A) CT/OT
• B) CT-OT
• C) OT/CT
• D) CT+OT

Which of the following is determined by the Lot Tolerance Percent Defective?

• A) The upper limit on the percent of defects that the consumer is willing to accept
• B) The middle limit on the percent of defects that the consumer is willing to accept
• C) The lower limit on the percent of defects that the consumer is willing to accept
• D) The total percent of defects that the consumer is willing to accept

The relationship between quality and probability of acceptance is:

• A) Directly proportional
• B) Not linear
• C) Inversely proportional
• D) Linear

Who introduced the use of statistical control charts to Japanese manufacturers?

• A) Joseph Juran
• B) Philip Crosby
• C) Kaoru Ishikawa
• D) Edwards Deming