Achieving competitive success in today’s global economy requires _________________ approach.

• A) Owner-driven
• B) Competitor-driven
• C) Employee-driven
• D) Customer-driven

Which of the following statements, in relation to variation, is TRUE for people failing to understand the components of Profound Knowledge?

• A) They do not understand the difference between improvement and change
• B) They create cynicism, demoralization, de-motivation, guilt, resentment, burnout, craziness, and turnover
• C) They see events as individuals’ incidents rather than the net result of many interactions and interdependent forces
• D) They do not know the difference between prediction, forecasting, and guesswork

Whose efforts at quality improvement were supported by massive training programs and top management leadership?

• A) Chinese
• B) Japanese
• C) Lebanese
• D) Vietnamese

Which of the following begins with identifying customers, both external and internal, determining their needs, and developing product features that respond to customer needs?

• A) Quality process
• B) Quality control
• C) Quality improvement
• D) Quality planning

Continuous improvement is the subset of which of the following options?

• A) Continual improvement
• B) None of the given options
• C) Linear improvement
• D) Incremental improvement

Deming believed that one of the biggest barriers to pride in workmanship is ______________________.

• A) Employee education
• B) Management by objective
• C) Performance appraisal
• D) Institute education

From system perspective, Deming said that most organizational processes are _____

• A) Functional
• B) Cross Functional
• C) Systematic
• D) Development

If workers are given rewards based on meeting quotas, what sort of improvements will it cause within an organization?

• A) Both long-term and short-term improvements
• B) No improvement
• C) Long-term improvements
• D) Short-term improvements

Which of the following leads to questioning and can be tested and validated?

• A) Appreciation for a system
• B) Psychology
• C) Understanding of variation
• D) Theory of knowledge

Quality of conformance includes all of the following options, except:

• A) Technology
• B) Reliability
• C) Manpower
• D) Management

According to Deming’s 14 points, what is meant by “cease dependence on inspection?”

• A) Develop quality policy rather than quality control
• B) Develop quality control rather than quality assurance
• C) Develop quality assurance rather than quality policy
• D) Develop quality assurance rather than quality control

Deming emphasizes that there is no knowledge without ______.

• A) System
• B) Theory
• C) Learning
• D) Education

Which stage in the Shewhart Cycle consists of identifying an opportunity and planning for change?

• A) Act stage
• B) Plan stage
• C) Check stage
• D) Do stage

Which of the following is a four-step quality model amongst the most widely used tools for continuous improvement?

• A) Quality Circles
• B) Juran Trilogy
• C) Deming Cycle
• D) Taguchi’s Loss Function

Which of the following statements, in relation to system, is TRUE for people failing to understand the components of Profound Knowledge?

• A) They do not know how to plan and accomplish learning and improvement
• B) They do not know when expectations are realistic
• C) They see the symptoms but not the deep causes of problems
• D) They do not understand motivation/why people do what they do

“Assess actual quality performance” occurs in which of the following sections of the quality management?

• A) Quality Improvement
• B) Quality Control
• C) Quality Planning
• D) Quality Assurance

Juran is best known for which of the following contributions to quality philosophy?

• A) Three basic steps to progress
• B) The Juran trilogy
• C) Ten steps to quality improvements
• D) All of the given options

“Deploy the plans to operational levels” occurs in which of the following options?

• A) Quality improvement
• B) Quality process
• C) Quality control
• D) Quality planning

Theory establishes a ____________relationship that can be used for prediction.

• A) Cause and effect
• B) None of the given options
• C) Direct and indirect
• D) Common and special

The purchasing department is a supplier to which of the following departments?

• A) None of the given options
• B) Finance
• C) Revenue
• D) Production