Theory of knowledge described that experience alone does not establish _______

• A) Theory
• B) Learning
• C) Education
• D) Knowledge

Psychology helps us to understand which of the following options?

• A) Interaction between human
• B) People
• C) System of management
• D) All of the given options

Old methods of management focus on satisfying rather than on___________________.

• A) Defects
• B) None of the given options
• C) Optimizing
• D) Minimizing

All of the following steps are required for quality planning EXCEPT:

• A) Deploy the plans to operational levels
• B) Determine who the customers are
• C) Assess actual quality performance
• D) Identify customers’ needs

Quality planning and new product review are the examples of which of the following costs?

• A) Appraisal cost
• B) Prevention cost
• C) External failure cost
• D) Internal failure cost

Which of the following systems has promulgated the view of workers as a “commodity”?

• A) Taguchi system
• B) American MBO system
• C) Taylor system
• D) Operating system

Which stage in the Shewhart Cycle uses data and facts to analyze the results of the change?

• A) Check stage
• B) Plan stage
• C) Act stage
• D) Do stage

According to Deming’s 14 points, the true purpose of businesses should be to serve which of the following?

• A) Retailers and wholesalers
• B) Suppliers and employees
• C) Customers and employees
• D) Owners and retailers

Scrap and material review are the examples of which of the following costs?

• A) External failure cost
• B) Appraisal cost
• C) Prevention cost
• D) Internal failure cost

All of the following are Deming’s seven deadly diseases except:

• A) Excessive cost of warranty
• B) Running a company on a visible data
• C) Excessive medical cost
• D) Excessive administrative cost

What is the other name used for Deming Cycle?

• A) Shewhart cycle
• B) Product life cycle
• C) Information life cycle management
• D) Data life cycle management

All of the following are the widely used methods of continuous improvement EXCEPT:

• A) Six Sigma
• B) Lean Management
• C) Total Quality Management
• D) Quality Development Initiative

"Don’t understand the process of change and the resistance" When this will happen?

• A) When people don’t understand variation
• B) When people don’t understand psychology
• C) When people don’t understand systems
• D) When people don’t understand the theory of knowledge

All of the following are Juran’s steps to quality improvement, EXCEPT:

• A) Give recognition
• B) Provide training
• C) Keep score
• D) Mobility of management

All of the following are Juran’s basic steps to progress EXCEPT:

• A) Achieve structured improvements on a continual basis combined with dedication and a sense of urgency
• B) Establish commitment and leadership on the part of higher management
• C) Establish an extensive marketing program
• D) Establish an extensive training program

Quality of design focuses on which of the following options?

• A) Market research
• B) Design specification
• C) All of the given options
• D) Product concept

Which one of the following represents short-term perspectives and do not encourage long-term improvement as stated by Deming?

• A) Numerical quotas
• B) Political party quotas
• C) Constitutional quotas
• D) Mechanical quotas

Which of the following is NOT the deadly disease according to Deming?

• A) Excessive transportation costs
• B) Excessive medical costs
• C) Lack of constancy of purpose
• D) Mobility of management

American MBO system focuses on results, not processes and encourages ______________.

• A) Motivation
• B) Long term behavior
• C) Short term behavior
• D) Performance appraisal

All of the following are included in Deming’s cycle except:

• A) Do
• B) Control
• C) Act
• D) Plan