Changes are made to overcome the pressures inserted by both individual resistance and group conformity, is known as:

• A) Refreezing
• B) Movement
• C) Unfreezing
• D) Process reengineering

Which of the following is consistent with efforts to reduce costs, speed up decision making, increase flexibility, and empower employees.

• A) Matrix structures
• B) Wider span of control
• C) Narrow span of control
• D) Simple structures

The acts of employees like
Playing online games, chatting, and use of official internet for personal purpose during official hours is:

• A) Cyber Loafing
• B) Social Loafing
• C) Social Facilitation
• D) Telecommuting

Which of the following situation determine dynamic environment?

• A) Less need to decentralize
• B) High rate of change
• C) Steady conditions
• D) Predictable change

Who developed a three-step model for change that included unfreezing, movement, and refreezing?

• A) Douglas Surber
• B) Kurt Lewin
• C) John Kotter
• D) David Mcclelland

Which of the following is not an advantage of flextime?

• A) Increase productivity and innovation
• B) Increased employee commitment with organization
• C) Incur high cost to keep the organization running 24/7
• D) Reduce turnout rate and absenteeism

Which of the following departmentalization achieves economies of scale by placing people with common skills and orientations into common units?

• A) Geographic
• B) Process
• C) Functional
• D) Product

The matrix structure combines which two forms of departmentalization?

• A) Product and process
• B) Customer and product
• C) Process and functional
• D) Functional and product

Performance evaluations are used as a mechanism for all of the following EXCEPT _____.

• A) Compensating employee performance
• B) Initiating corporate social responsibility
• C) Defining job specifications
• D) Identifying training and development needs

Asad, 22 years, recently graduated in Business administration is searching various occupational alternatives that best match to his education and interest. In which of the following career stage you find him?

• A) Exploration stage
• B) Maintenance stage
• C) Establishment stage
• D) Growth stage

If you have a narrow span of control, you have a(n) _____ organization structure.

• A) Tall
• B) Matrix
• C) Efficient
• D) Short

All of the following are benefits of internal change agent EXCEPT:

• A) More control and authority
• B) More diverse experience
• C) Lower out-of-pocket costs
• D) Available more quickly

Mr. Ali “Manager IT”, threatened the resistors that if they don’t own the change, they will be transferred and their promotions will be stopped. Which tactic for overcoming resistance to change is used here?

• A) Coercion
• B) Education
• C) Cooperation
• D) Manipulation

The basis by which jobs are grouped together is termed _____.

• A) Departmentalization
• B) Bureaucracy
• C) Specialization
• D) Centralization

Mr. Shoaib is newly appointed as “Manager HR”. He has been given additional responsibility to act as catalyst and manage change activities in organization. Apart from “Manager HR”, he is acting as:

• A) Supervisor
• B) Strategic partner
• C) OD practitioner
• D) Change agent

Culture is most likely to be a liability when:

• A) The organization’s environment is dynamic
• B) Countercultures are integrated into the dominant cultures
• C) It increases the consistency of behavior
• D) The organization’s management is ineffectual

All of the following are the characteristics common to all organizations EXCEPT:

• A) Workplace Size
• B) Division of labor
• C) Coordination of efforts
• D) Hierarchy of authority

The stage of appreciation inquiry process where participants are asked to recount times when they felt organization worked best is known as:

• A) Destiny
• B) Design
• C) Dreaming
• D) Discovery

Mr. Ehsan “Manager Operations”, overcame resistance to change from his subordinates by twisting and distorting facts to make them more attractive and withhold undesirable information for the change to be accepted. He adopted:

• A) Participation
• B) Cooperation
• C) Manipulation
• D) Coercion

An employee in administrative department spent first two days in customer dealing and enquiries, next two days in handling reception area, and entered data for last day of the week.
Which of the following work redesign option describes the above situation?

• A) Job Rotation
• B) Job Sharing
• C) Job Enlargement
• D) Job Enrichment