Cause and effect diagram is also known as ______

• A) Scatter Diagram
• B) Run Chart
• C) Fishbone Diagram
• D) Histogram

Which of the following tools shows relationships among tasks needed to implement a plan using nodes for events and arrows for activities?

• A) Matrix diagram
• B) Affinity diagram
• C) Arrows diagram
• D) Relations diagram

Special causes are occurred due to which of the following?

• A) Customer
• B) Outside Influence
• C) System
• D) None of the given options

Which of the following must be trained in communication and problem solving skills?

• A) Supplier
• B) Customer
• C) Workforce
• D) Stockholder

Critical success factors and key performance indicators are the factors of __________

• A) Managerial Planning
• B) Tactical Planning
• C) Strategic Planning
• D) Operational Planning

Under which perspective of the balance scorecard, would you classify motivated workforce measurement?

• A) The customer perspective
• B) The financial perspective
• C) The learning & growth perspective
• D) The business process perspective

All of the following elements are included in formal strategies EXCEPT:

• A) Action sequences, or programs that accomplish the goals
• B) Analysis and progression towards more structured procedures
• C) Goals to be achieved
• D) Policies that guide or limit action

Which one of the following options is the step of creative problem solving?

• A) Customer Finding
• B) Mess Finding
• C) Knowledge Finding
• D) Identification and Traceability

Which of the following total quality tools is a bar chart that displays the frequency of most important defects in descending order?

• A) Flow chart
• B) Histogram
• C) Pareto diagram
• D) Check sheet

Which of the following tools provides both a visual and statistical means to test the strength of a relationship?

• A) Pareto chart
• B) Check sheet
• C) Fishbone diagram
• D) Scatter diagram

All of the following are the steps of creative problem solving, EXCEPT:

• A) Fact Finding
• B) Acceptance criteria
• C) Mess Finding
• D) Problem Finding

Which of the following tools is referred as a time plot?

• A) Scatter diagram
• B) Pareto chart
• C) Run chart
• D) Histrogram

When does the Statistical Process Control start?

• A) It starts when special causes of variation are eliminated
• B) It starts when business operations are defined
• C) It starts the moment a control chart is employed
• D) It starts when someone begins cleaning up the process

Which of the following tools is used to identify potential problems and countermeasures in a plan?

• A) Relations Diagram
• B) Matrix Diagram
• C) Affinity Diagram
• D) Process Decision Program Chart

Which of the following refers to the key product characteristics that the producer can control?

• A) Engineering characteristics
• B) Biological characteristics
• C) Chemical characteristics
• D) Organic characteristics

Which of the following is not the role of middle management in implementation of quality strategy?

• A) Must implement a continuous improvement process
• B) Must identify and develop future leaders of the organization
• C) Must develop ownership of the quality improvement process
• D) Must yield the spirit of teamwork

All of the following options are included in core leadership skills, EXCEPT:

• A) Self-understanding
• B) Value congruence
• C) Internal auditing
• D) Intuition

Which of the following is not included in basic quality tools?

• A) Histograms
• B) Check Sheets
• C) Cause and Effect Diagrams
• D) Affinity Diagrams

How many stages do the creative problems solving process model has?

• A) Five
• B) Seven
• C) Eight
• D) Six

When common causes occur then organization should __________

• A) Take Preventive Actions
• B) Take Corrective Actions
• C) Centralized Decision Making
• D) Modify the System