United Company is undergoing a change process. The management decides to hire external change agent to coordinate this process. What can be the potential benefit which management can gain from this step?

• A) Non-familiarity with organizational culture
• B) Spend time in understanding the cues and clues
• C) Take longer start-up times
• D) Act freely, not tied to office politics

Effective Career Development has ALL of the following phases EXCEPT:

• A) The Exploration phase
• B) The Development phase
• C) The Assessment phase
• D) The Direction phase

Which one of the following form is used to transmit culture to employees through repetitive sequence of activities, expressing and reinforcing the key organizational values?

• A) Stories
• B) Material Symbols
• C) Language
• D) Rituals

In which of the following career stage; an individual gets his first job, gets accepted by his peers, learns in this job, and also gains the first tangible evidence of success or failure?

• A) Establishment stage
• B) Maintenance stage
• C) Growth stage
• D) Exploration stage

What role HRM can play for organization’s betterment?

• A) Experiencing high turnover
• B) All of the given
• C) Hiring the wrong person for the job
• D) Recruiting best pool of candidates

Which of the following is NOT one of the method used for career planning and development?

• A) Personal development plans
• B) Critical incident method
• C) Career planning website
• D) Workshops

Stress level has _________ affect on job related performance

• A) No
• B) Little
• C) Negative
• D) Positive

The change agent, Mr. Iqbal identified the unique qualities and special strengths of XYZ Company that can be used to improve performance of the company. Which organizational development technique has been used here?

• A) Process Consultation
• B) Survey Feedback
• C) Appreciative Inquiry
• D) Intergroup Development

The organizational development technique to bring change, which is also known as T-group, is:

• A) Appreciative Inquiry
• B) Sensitivity training
• C) Survey feedback
• D) Team building

How an individual can distinguish the indicator of a strong organizational culture?

• A) High levels of dissention
• B) Widely shared values
• C) Weak managers
• D) Narrowly defined roles

Cooptation refers to__________________.

• A) Covert influence attempts, twisting and distorting facts
• B) Application of direct threat or force upon resisters
• C) Buy off the leaders of resistant group by giving a Key role in change
• D) Help employees to see the logic of change

Which of the following structure suits to those organizations who adopt Cost Minimization Strategy?

• A) None of given
• B) Mechanistic and Organic Mix
• C) Organic Structure
• D) Mechanistic Structure

HRM refers to which of the following activities?

• A) Appraising performance
• B) Conducting job analysis
• C) All of the given
• D) Orienting new employees

A bureaucracy is characterized by all of the following EXCEPT:

• A) Decentralized decision making
• B) Specialization tasks
• C) Formalized rules and regulations
• D) Highly routine operating tasks

The values which are accepted throughout the organization are called ____________.

• A) Threshold values
• B) Instrumental values
• C) Terminal values
• D) Core values

The organizational model that is characterized by having high specialization, high formalization and centralization is referred as:

• A) The Organic model
• B) The Matrix model
• C) The mechanistic model
• D) The Functional model

Which of the following organizational development technique is used to increase trust and openness among team members?

• A) Team Building
• B) Survey Feedback
• C) Sensitivity Training
• D) Process Consultation

The sunshine company is reducing its size by selling off and closing down its units and product lines to increase profitability. What is company doing?

• A) Reengineering
• B) Downsizing
• C) Acquisition
• D) Rightsizing

If a job is highly formalized, it would NOT include which of the following?

• A) High employee job discretion
• B) Explicit job description
• C) A large number of organizational rules
• D) A consistent and uniform output

After facing resistance to change from employees, the management of ABC Company decided to convey the full information to them and get cleared up any misunderstanding. The tactic used to overcome resistance is:

• A) Implementing changes fairly
• B) Building support and Commitment
• C) Education and Communication
• D) Manipulation and Cooperation