All of the following characteristics are included in cause and effect diagram,EXCEPT:

• A) Examine the behavior of a variable over time
• B) Focuses the team on causes not symptoms
• C) Enables a team to focus on the content of a problem
• D) Creates a snapshot of collective knowledge

Which of the following tools has a weakness that it does not tell whether the variation is the result of special causes or common causes?

• A) Histogram
• B) Check sheet
• C) Run chart
• D) Pareto chart

Voice of customer is the collection of which of the following options?

• A) Dissatisfiers
• B) Exciters
• C) Satisfiers
• D) All of the given options

Which of the following is a systematic process for capturing customer requirements and translating these into requirements that must be met throughout the 'supply chain'?

• A) Software Deployment
• B) Task Promotion Deployment
• C) Surface Deployment
• D) Quality Function Deployment

Under which perspective of the balance scorecard, would you classify the continuous improvement measurement?

• A) The learning & growth perspective
• B) The business process perspective
• C) The financial perspective
• D) The customer perspective

Which of the following is a tool that facilitates the systematic analysis of the strengths of relationships between two or more sets of elements?

• A) Tree diagram
• B) Affinity diagram
• C) Matrix diagram
• D) Relations diagram

Which of the following represents the absence or presence of quality characteristics that are countable and normally discrete?

• A) Sample data
• B) Variable data
• C) Individual data
• D) Attribute data

Ahmad has organized a manual data collection in such a way as to be easily used, understood and analyzed automatically. Which of the following Ahmad has prepared?

• A) Histogram
• B) Check sheet
• C) Pareto diagram
• D) Flow chart

Which of the following is an analytical tool consisting of a bar graph that can be used to identify the range image problems?

• A) Run chart
• B) Control chart
• C) Check sheet
• D) Histogram

Under which perspective of the balance scorecard, would you classify the amount of recycled waste measurement?

• A) The financial perspective
• B) The customer perspective
• C) The learning & growth perspective
• D) The business process perspective

In creative problem solving, which of the following refers to brainstorming?

• A) Problem Finding
• B) Mess Finding
• C) Idea Finding
• D) Fact Finding

Which of the following statements is TRUE for big Q?

• A) The expression values are compared to determine whether the relationship stated by the relational operator is satisfied
• B) Expression used to search for specify lines of text containing a particular pattern
• C) Expression that contrasts the difference between striving for quality in all of the firm's products and processes
• D) The expression provides a concise and flexible means for identifying strings of text of interest

Which one of the following options is included in core leadership skills?

• A) None of the given options
• B) Internal auditing
• C) Purchasing
• D) Value congruence

Which of the following approaches aims to ensure that insight and vision are not forgotten and ignored as soon as planning activities are over?

• A) Hoshin Kanri approach
• B) Reactive approach
• C) Stable formal system approach
• D) Formal approach

Which of the following is not included in leadership competencies?

• A) Handling emotions
• B) Setting or sharing a vision
• C) None of the given
• D) Sharing information

It is feasible to use quality function deployment in all of the following situations EXCEPT:

• A) There is scope for significant improvement in the customers' eyes through refinement of the current product
• B) Where functional barriers make it difficult to involve people from different disciplines in a team effort
• C) Current design methods do not facilitate predictions of performance with respect to competitive products
• D) There are complex inter-relationships (synergies and trade-offs) between different design characteristics

Which one of the following options is included in elements of formal strategies?

• A) Progression towards more structured procedures
• B) None of the given options
• C) Action sequence and programs
• D) Acceptance criteria

Which of the following options is an alternate name of policy deployment?

• A) None of the given options
• B) Strategic evaluation
• C) Hoshin planning
• D) Policy development

According to John Kotter, which of the following achieves its vision/goals through motivating and inspiring?

• A) Performance
• B) Teamwork
• C) Management
• D) Leadership

What is the purpose of the Pareto Chart?

• A) To show where to apply resources by revealing the significant few from the trivial many
• B) To provide a scientific approach for gathering information to improve the validity of decisions and interventions
• C) To analyze performance and measure outcomes in diagnostic systems of care for specific disorders
• D) To indicate variations, trends, and the amount of change from one time period to another