Which of the following tools is used to analyze the past and present situation?

• A) Flow chart
• B) Pareto diagram
• C) Check sheet
• D) Histogram

Generally, the effective leaders can be found in which part of an organization?

• A) All levels of management
• B) Lower-level management
• C) Top-level management
• D) Middle-level management

Total quality relates to which of the following in which it enhances an organization's ability to gain a sustainable competitive advantage in the marketplace?

• A) Network Management
• B) Financial Management
• C) Operation Management
• D) Strategic Management

Under which perspective of the balance scorecard, would you classify the technological leadership measurement?

• A) The learning & growth perspective
• B) The business process perspective
• C) The customer perspective
• D) The financial perspective

Why the manufacturers embrace Statistical Process Control?

• A) To be able to compete better with the world’s markets
• B) To improve their product image
• C) To improve product quality and simultaneously reduce costs
• D) All of the given options

All of the following are the leading practices, EXCEPT:

• A) Integrate social responsibilities and community support into business practices
• B) Provide a concise and flexible means for identifying strings of text of interest
• C) Integrate quality values into daily leadership and management and communicate extensively
• D) Set high expectations and demonstrate personal commitment and involvement in quality

Which of the following tools is a visual display that maps out the cause and effect links among complex, multivariable problems or desired outcomes?

• A) Arrows diagram
• B) Matrix diagram
• C) Relations diagram
• D) Affinity diagram

In creative problem solving, which of the following steps refers to identifying symptoms?

• A) Fact Finding
• B) Idea Finding
• C) Problem Finding
• D) Mess Finding

Which of the following tools helps to identify and isolate causes of a problem?

• A) Cause and effect diagram
• B) Fishbone diagram
• C) Ishikawa diagram
• D) All of the given options

Which of the following organizations has a little chance of survival?

• A) With no corporate philosophy about how to create long-term customer loyalty
• B) With no vision about how to create long-term customer loyalty
• C) With no mission about how to create long-term customer loyalty
• D) With no corporate objectives about how to create long-term customer loyalty

Uncontrollable variation is also known as ________

• A) Special Cause
• B) None of the given
• C) Common Cause
• D) Assignable

Under which perspective of the balance scorecard, would you classify the revenue growth measurement?

• A) The business process perspective
• B) The customer perspective
• C) The financial perspective
• D) The learning & growth perspective

When special causes are present, what is true about the process?

• A) It is in statistical control
• B) It is in mechanical control
• C) It is motionless
• D) It is out of control

If the variation in the process is due to common causes alone, the process will be:

• A) Out of control
• B) In statistical control
• C) Motionless
• D) In mechanical control

Which of the following tools is a graphical representation of the variation in a set of data which shows the frequency of a particular value or within a specified group?

• A) Flow chart
• B) Pareto diagram
• C) Check sheet
• D) Histogram

Which of the following best describes the acronym SWOT?

• A) Single, Weaknesses, Occasion, and Tactics
• B) Strengths, Weaknesses, Opportunities, and Threats
• C) Specific, Witness, Opportunities, and Time
• D) Strategic, Weaknesses, Objectives, and Tactics

Which one of the following options bases all actions, activities, and decisions on what is most likely-within an ethical framework to ensure successful performance in the marketplace?

• A) Strategic Management
• B) Operations Management
• C) Financial Management
• D) Network Management

In creative problem solving, which of the following steps refers to make the solution work?

• A) Fact Finding
• B) Solution Finding
• C) Implementation
• D) Idea Finding

In creative problem solving, which of the following refers to finding the root cause?

• A) Fact Finding
• B) Idea Finding
• C) Problem Finding
• D) Mess Finding

Which of the following is not the role of senior management in implementation of quality strategy?

• A) Must review progress
• B) Must promote the mission, vision and values of the organization
• C) Must identify the processes that need improvement
• D) Must improve the operational processes