Before discussing how to analyze data, the issue of _______ needs to he emphasized.

• A) Measure of central tendency
• B) Relative measure
• C) Sampling
• D) Probability

Which one of the following is a NOT characteristic of effective feedback data?

• A) Significant
• B) Descriptive
• C) Finalized
• D) Verifiable

After a training program on the effective use of new technology to perform new tasks, which of the following factors should be used to measure the degree of institutionalization?

• A) Value consensus
• B) Preference
• C) Knowledge
• D) Normative consensus

Developing sources of emotional support is an example of which of the following conflict controlling strategies?

• A) Prevent the ignition of conflict
• B) Help the parties cope differently with the consequences of the conflict
• C) Set limits on the form of the conflict
• D) Eliminate or to resolve the basic issues causing the conflict

The second criterion of an effective intervention involves knowledge of which of the following results?

• A) Design
• B) Outcomes
• C) Inputs
• D) Fit

Third-party intervention is based on problems and conflicts arising among people:

• A) Outside the organization
• B) Within or at boundaries of the organization
• C) Among different organizations
• D) of different departments only

Which of the following quantitative data analysis technique can be used to compare a sample group against some standard or norm to determine whether the group is above or below that standard?

• A) Standard deviation
• B) Mean
• C) Correlation
• D) Difference test

Which of the following levels would be most affected by large-group intervention?

• A) Group
• B) Individual
• C) External environment
• D) Organization

Conflict can NOT be constrained by:

• A) Informal gatherings
• B) SOPs for interaction
• C) Considering alternatives
• D) Formal communication

An organization development intervention is a sequence of ___________________ intended to help an organization improve its performance and effectiveness.

• A) All of the given options
• B) Events
• C) Activities
• D) Actions

Which of the following levels would be most affected by structural design?

• A) Group
• B) Individual
• C) Organization
• D) External environment

The cyclical model of interpersonal conflict begins with an event triggering:

• A) Manifest problem
• B) Latent issue
• C) Negative consequences
• D) Conflictual behavior

_______________ begins with a decision about who to obtain data from and how many respondents there should be.

• A) Sampling
• B) Data collection
• C) Data analysis
• D) All of the given options

Which of the following is NOT true about the change process?

• A) Short-term performance decline
• B) Immediate effective results
• C) “Flavor of the month” cynicism
• D) Change activities add to operating expenditures

Which of the following methods is NOT related to quantitative tool for analyzing data?

• A) Means, Standard Deviations, and Frequency Distributions
• B) Difference Tests
• C) Content analysis
• D) Scatter grams and Correlation Coefficients

Which one of the following activities involves in “motivating change” for effective change management?

• A) Overcoming resistance to change
• B) Activity planning
• C) Describe the core ideology
• D) Assessing change agent power

Results of a training workshop on self-accountability revealed that employees’ performance on group tasks did not change, however performance on individual tasks somewhat improved. This perceptual change is called

• A) Alpha change
• B) Beta change
• C) No change
• D) Gamma change

Which of the following is designed to provide members with experiential learning about group dynamics, leadership, and interpersonal relations?

• A) Process consultation
• B) Third-party intervention
• C) Team building
• D) T-group

“Heavy foreign competition” can be used for which of the following methods to generate sufficient dissatisfaction to produce change?

• A) Starting communication for change
• B) Conveying credible positive expectation for the change
• C) Creating pressure for change
• D) Revealing discrepancies between current and desired states

Ali is described by his peers as shy and relaxed. Which of the following intervention should be used to give Ali this feedback in a usable manner?

• A) Interpersonal issues must be defined
• B) Relationships among group members must be defined
• C) Both Ali and his peers should have useful motives
• D) Group membership must be defined