All of the following are major dimensions of cultural differences values EXCEPT:

• A) Learned versus shared ethical values
• B) Acceptance of power and authority
• C) Individualism versus collectivism
• D) Materialism versus concern for others

A cross cultural training program might include which of the following?

• A) Business negotiations
• B) All of the given options
• C) Cultural sensitivity
• D) Business etiquettes

Which one of the following is the primary principle of effective time management?

• A) Planning
• B) Leading
• C) Organizing
• D) Performing

When choosing a career path, it is important to

• A) Select one that gets you to the top quickly
• B) Select one that leads to very high pay
• C) Select one that compatible with personal goals
• D) All of the given options

________ can help an individual to improve his productivity by directing his activities.

• A) Values and ethics
• B) Goals and values
• C) Mission statement
• D) Action plans

Hamna is a marketing manager and always promote those employees which belong to the cultures similar to her own. She is demonstrating which of the following cultural biasness?

• A) Ethnocentrism
• B) Cultural sensitivity
• C) Stereotyping
• D) Micro inequities

An employee who wants to be a good team player should:

• A) Avoid asking for favors from other team members
• B) Provide emotional support to group members
• C) Keep jokes to himself or herself
• D) Avoid giving information and opinions to others

All of the following are perceived as the characteristics of a team player EXCEPT:

• A) Establish trust
• B) Avoid backstabbing
• C) Give unrealistic opinions
• D) Share the glory

Job search is a ___________ way of finding a job that suits your circumstances and interests.

• A) Experimental
• B) Logical
• C) Proper
• D) Systematic

The American research indicates that 68% of the customers do not return because of the following reason?

• A) Product dissatisfaction
• B) Buying from a friend’s establishment
• C) Competitive pricing
• D) Indifferent attitude of an employee

Polygraph is used in which of the follwoing test?

• A) Aptitude
• B) Interest
• C) Honesty
• D) Achievement

Which of the following is a suggested way of building good relationships with customers?

• A) When a customer complains, be defensive
• B) Show care and concern for the customer
• C) Place the company's needs first
• D) Establish customer dissatisfaction goals

Which of the following is a suggested way to achieve high-level customer service?

• A) Avoid rudeness
• B) Be helpful rather than defensive when a customer complains
• C) Invite the customer back
• D) All are the suggested ways

The _______ resume help an individual to get the attention of the prospective employer by describing how his skillswoud contribute in said when his background does not fit the position.

• A) Electronic
• B) Gimmickry
• C) Targeted
• D) Creative-style

A career counselor is a person who helps in all of the followings activities EXCEPT:

• A) Career Switching
• B) Skill building
• C) Money making
• D) Job finding

The people are more concerned with the progress of organization or the work group than with themselves, will belong to which of the following category?

• A) Collectivism
• B) Individualism
• C) Formality
• D) Informality

Which of the following country make more extensive use of body language as high-context culture?

• A) Korea
• B) China
• C) Mexico
• D) France

Which of the following is NOT a suggestion for building good relationships with coworkers?

• A) Be a team player
• B) Maintain honest and open relationships
• C) Make other people feel important
• D) Concentrate on achieving personal goals

All of the following are barriers to good cross-cultural relations EXCEPT:

• A) Different norms and values
• B) Multilingualism
• C) Stereotypes
• D) Perceptual expectations

According to American Research, Product dissatisfaction is one of the reasons of non-return of customers which is _______ of the whole customer dissatisfaction.

• A) 03%
• B) 05%
• C) 09%
• D) 14%